Role Overview

The AI Success Engineering Manager - EMEA at OpenAI is a pivotal leadership role at the heart of our post-sales customer success operations. Based in London, UK, you'll lead a regional team of elite AI Success Engineers, partnering with the world's most ambitious organizations—from fast-growing digital natives to Global 1000 enterprises, government agencies, and educational institutions.

OpenAI’s AI Success team guides customers from initial deployment to scaled enterprise adoption, spanning technical integration, workflow transformation, and sustained program delivery. As regional leader, you'll set the standard for customer outcomes, build scalable operating cadences, and develop a high-performing team that accelerates adoption of OpenAI's rapidly evolving platform.

Accountable for team performance in account health, technical readiness, and deployments, you'll hire, coach, and scale talent while establishing best practices. Close collaboration with Sales, Solutions Architecture, Product, and Research ensures priorities align, escalations unblock, and customer needs translate into product feedback. Success means a stronger EMEA team driving deeper activation, production use cases, and tangible business impact.

This role demands ~15% travel to nurture relationships and understand customer goals. Thrive here if you're a strategic leader passionate about AI's transformative potential in enterprise settings.

Key Responsibilities

As AI Success Engineering Manager, your impact will be profound:

• Lead, mentor, and develop a high-performing regional team of engineers across EMEA markets.
• Establish operating rhythms like regional standups, knowledge-sharing forums, and best-practice exchanges for consistency.
• Advise complex enterprises on AI adoption and business transformation with OpenAI technologies.
• Create customer success plans outlining goals, challenges, KPIs, and timelines.
• Monitor industry landscapes to contribute to product roadmaps and corporate strategies.
• Travel ~15% to build strong customer relationships and align on business needs.
• Strategize initiatives delivering exceptional customer experiences.
• Act as AI thought leader, pairing expertise with industry knowledge to scale insights team-wide.
• Run scalable use case development and enablement sessions across regions.
• Gather and relay customer feedback, identifying themes for product planning.
• Collaborate with Sales for seamless handoffs.
• Partner cross-functionally to unblock escalations and align priorities.
• Drive measurable value through adoption, activation, and production use cases.
• Scale regional team while maintaining excellence in every customer touchpoint.

These responsibilities position you at the forefront of AI enterprise success.

Qualifications

To excel as OpenAI's AI Success Engineering Manager in EMEA:

• 10+ years in customer-facing roles with technical enterprise products; 3–5 years managing multi-country teams.
• Experience with Global 1000 customers, managing success programs as key advisor.
• Deep AI and technical expertise for enterprise deployments.
• Proven leadership in hiring, coaching, and scaling high-performance teams.
• Strong stakeholder management across complex organizations.
• Track record creating scalable success frameworks and playbooks.
• Industry monitoring skills influencing product strategies.
• Comfort with ~15% travel and building executive relationships.
• AI thought leadership with sector-specific knowledge.
• Excellent communication; English fluency (additional languages ideal).
• Degree in CS, Engineering, or related (advanced preferred).

Senior-level candidates with enterprise AI success stories will stand out.

Salary & Benefits

OpenAI offers competitive compensation for this senior role, estimated at $250,000 - $400,000 USD base annually (total comp higher with equity/bonuses), reflecting EMEA leadership demands. Exact figures depend on experience.

Benefits include:

• Performance-based bonuses and stock options.
• Comprehensive health coverage.
• Unlimited PTO, flexible hours.
• Remote options within EMEA.
• Professional development funding.
• Parental leave, wellness programs.
• State-of-the-art AI tools.
• Global collaboration perks.

Why Join OpenAI?

OpenAI leads the AI revolution, powering innovations that redefine work, productivity, and society. As AI Success Engineering Manager, you'll work with top enterprises deploying our models at scale, directly influencing AI's global impact.

EMEA's diverse markets offer unique challenges—from London's fintech hub to Germany's manufacturing giants. Join a mission-driven culture valuing excellence, innovation, and customer obsession. With rapid growth, this role offers massive career acceleration in AI leadership.

Benefits like equity in a high-growth company, cutting-edge projects, and collaborative teams make OpenAI unmatched. Shape AI's enterprise future—apply today.

How to Apply

Ready to lead AI success in EMEA? Submit your resume, cover letter highlighting regional leadership and AI experience. OpenAI values diverse backgrounds—women, underrepresented groups encouraged to apply.

Applications reviewed on rolling basis. London preferred; remote EMEA possible. Questions? Contact careers@openai.com.

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