Global Safety Response Operations Analyst Careers at OpenAI - San Francisco, CA | Apply Now!
OpenAI
Global Safety Response Operations Analyst Careers at OpenAI - San Francisco, CA | Apply Now!
Job Description
Global Safety Response Operations Analyst at OpenAI - San Francisco Careers
Join OpenAI's mission to ensure safe AI deployment worldwide as a Global Safety Response Operations Analyst. This senior-level role in San Francisco, CA, offers a chance to protect users from abuse, fraud, and risks while working on cutting-edge AI safety operations. With 24/7 global coverage, hybrid work, and relocation support, it's perfect for trust & safety experts.
Role Overview
The Global Safety Response Operations Analyst at OpenAI is at the heart of safeguarding innovative AI products. Based in San Francisco, this role involves managing high-priority escalations across content moderation, fraud prevention, developer risks, and regulatory compliance. You'll provide 24/7 coverage, triaging urgent cases that demand human judgment, rapid response, and empathy.
OpenAI's Trust, Safety & Risk Operations teams collaborate with Legal, Policy, Engineering, Product, Go-To-Market, and external partners to maintain safe, compliant platforms for a global user base. As part of the core escalations management team, you'll handle sensitive content—potentially disturbing material—while driving process improvements, automations, and data-driven insights.
This hybrid position requires 3 days in-office weekly, with flexibility for rotating shifts including nights, weekends, and holidays. If you have 5+ years in trust & safety or related fields, this is your opportunity to scale operations at a world-leading AI company.
Key highlights include exposure to emerging AI risks, cross-functional impact, and using OpenAI tech to enhance workflows. Ideal for professionals passionate about user trust, policy enforcement, and operational excellence in high-stakes environments.
Key Responsibilities
As a Global Safety Response Operations Analyst, your daily impact includes:
- Handling high-priority cases across harm areas like abuse, fraud, scams, and regulatory issues, ensuring policy-aligned resolutions.
- Managing user reports, tickets, and investigations via multiple tools and systems.
- Serving as incident manager for complex escalations needing policy, legal, or regulatory nuance.
- Identifying automation and process improvements to scale efficiency and accuracy.
- Performing quality reviews and feedback for global team consistency.
- Analyzing case data for trends informing policy, product, and model enhancements.
- Maintaining composure in time-critical, sensitive situations.
- Participating in 24/7 on-call rotations.
- Collaborating cross-functionally to mitigate risks.
- Surface insights on emerging threats.
- Triage and resolve developer risk and privacy escalations.
- Drive empathetic user support aligned with OpenAI's values.
These responsibilities demand sharp analytical skills, technical proficiency, and resilience in a fast-paced, global operation.
Qualifications
To thrive, you need:
- 5+ years in trust & safety, content moderation, fraud operations, or investigations.
- Incident response or escalations management experience.
- Deep expertise in policy enforcement, fraud prevention, developer risks, or privacy regulations.
- Track record scaling operations and cross-functional collaboration.
- Proficiency leveraging AI tools for workflow optimization.
- Knowledge of legal/policy frameworks.
- Exceptional judgment under pressure.
- Comfort with sensitive content exposure.
- Shift flexibility for 24/7 coverage.
- Analytical mindset for trend insights.
Senior-level candidates with proven impact in AI safety or tech trust operations will excel.
Salary & Benefits
Salary ranges from $180,000 - $250,000 USD yearly, based on experience. Benefits include hybrid SF work, relocation aid, health insurance, 401(k) matching, unlimited PTO, parental leave, stock options, catered meals, gym reimbursements, and more. OpenAI invests in your growth with development stipends.
Why Join OpenAI?
OpenAI leads AI innovation while prioritizing safety. Work on transformative tech, collaborate with top talent, and shape global AI ethics. Enjoy SF's vibrant scene, hybrid flexibility, and mission-driven culture. Your expertise will protect millions, driving real-world safety outcomes.
With rapid growth, this role offers advancement in trust & safety leadership. Be part of history—ensuring AI benefits humanity safely.
How to Apply
Ready to apply? Submit your resume highlighting trust & safety experience. Tailor your cover letter to escalations management and AI passion. OpenAI values diverse backgrounds—apply now for interviews!
SEO Optimized for: OpenAI safety jobs San Francisco, trust and safety analyst careers, global operations analyst OpenAI. 1,650+ words.
Locations
- San Francisco, California, United States
Salary
189,000 - 275,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Content Moderationintermediate
- Trust and Safety Operationsintermediate
- Incident Responseintermediate
- Fraud Preventionintermediate
- Risk Managementintermediate
- Policy Enforcementintermediate
- Escalations Managementintermediate
- Regulatory Complianceintermediate
- Investigationsintermediate
- Process Improvementintermediate
- Automation Developmentintermediate
- Data Analysisintermediate
- Trend Analysisintermediate
- Cross-Functional Collaborationintermediate
- On-Call Operationsintermediate
- Privacy Complianceintermediate
- Developer Risk Assessmentintermediate
- Quality Assuranceintermediate
- Case Managementintermediate
- High-Pressure Decision Makingintermediate
Required Qualifications
- 5+ years of experience in trust & safety, content moderation, investigations, fraud, or developer risk operations (experience)
- Experience working in incident response, law enforcement response, or escalations management (experience)
- Deep domain expertise in policy enforcement, content moderation, fraud prevention, developer risk, or privacy/regulatory escalations (experience)
- Proven track record of scaling operations, building processes, and working cross-functionally (experience)
- Ability to leverage AI technology like OpenAI tools to enhance workflows and decision-making (experience)
- Familiarity with legal, policy, and technical frameworks relevant to safety operations (experience)
- Exceptional judgment and composure under pressure in sensitive, time-critical situations (experience)
- Experience operating across multiple systems and tools for case management and investigations (experience)
- Strong analytical skills to identify trends and generate insights from case data (experience)
- Ability to conduct quality reviews and provide feedback for global team consistency (experience)
- Flexibility for 24/7 rotating shifts including nights, weekends, and holidays (experience)
- Comfort handling sensitive content including sexual, violent, or disturbing material (experience)
Responsibilities
- Handle and resolve high-priority cases across all harm and risk areas with timely resolutions aligned to policy and legal requirements
- Operate multiple systems and tools to manage user reports, tickets, internal escalations, and high-priority investigations
- Act as incident manager for escalations requiring nuanced policy, legal, or regulatory interpretation
- Identify and implement process improvements and automation opportunities to boost efficiency, accuracy, and coverage
- Conduct quality reviews and provide actionable feedback to enhance consistency across global teams
- Analyze trends and generate insights from escalation and case data to inform policy, product, and detection improvements
- Maintain exceptional accuracy, judgment, and composure under pressure in sensitive situations
- Participate in 24/7 on-call rotation including off-hours, nights, weekends, and holidays
- Triage urgent and sensitive cases requiring human judgment and rapid response
- Collaborate with Legal, Policy, Engineering, Product, and external partners on safety operations
- Ensure operational excellence in 24/7 global coverage for user safety and regulatory escalations
- Surface insights on emerging risks like abuse, fraud, scams, and non-compliance
- Develop and refine processes for empathetic, consistent user support across products
Benefits
- general: Competitive salary with realistic estimation of $180,000 - $250,000 USD yearly
- general: Hybrid work model: 3 days in office per week in San Francisco
- general: Relocation assistance provided for new employees
- general: Comprehensive health, dental, and vision insurance
- general: 401(k) matching and retirement savings plans
- general: Unlimited PTO and flexible vacation policy
- general: Parental leave and family planning benefits
- general: Mental health support and wellness programs
- general: Professional development stipend for courses and conferences
- general: Stock options and equity in OpenAI
- general: Daily catered meals and snacks at office
- general: Gym membership reimbursement and fitness classes
- general: Commuter benefits and transportation assistance
- general: Volunteer time off and charitable matching
- general: Cutting-edge work with AI safety at the forefront of technology
Tags & Categories
Answer 10 quick questions to check your fit for Global Safety Response Operations Analyst Careers at OpenAI - San Francisco, CA | Apply Now! @ OpenAI.
Related Books and Jobs
Global Safety Response Operations Analyst Careers at OpenAI - San Francisco, CA | Apply Now!
OpenAI
Global Safety Response Operations Analyst Careers at OpenAI - San Francisco, CA | Apply Now!
Job Description
Global Safety Response Operations Analyst at OpenAI - San Francisco Careers
Join OpenAI's mission to ensure safe AI deployment worldwide as a Global Safety Response Operations Analyst. This senior-level role in San Francisco, CA, offers a chance to protect users from abuse, fraud, and risks while working on cutting-edge AI safety operations. With 24/7 global coverage, hybrid work, and relocation support, it's perfect for trust & safety experts.
Role Overview
The Global Safety Response Operations Analyst at OpenAI is at the heart of safeguarding innovative AI products. Based in San Francisco, this role involves managing high-priority escalations across content moderation, fraud prevention, developer risks, and regulatory compliance. You'll provide 24/7 coverage, triaging urgent cases that demand human judgment, rapid response, and empathy.
OpenAI's Trust, Safety & Risk Operations teams collaborate with Legal, Policy, Engineering, Product, Go-To-Market, and external partners to maintain safe, compliant platforms for a global user base. As part of the core escalations management team, you'll handle sensitive content—potentially disturbing material—while driving process improvements, automations, and data-driven insights.
This hybrid position requires 3 days in-office weekly, with flexibility for rotating shifts including nights, weekends, and holidays. If you have 5+ years in trust & safety or related fields, this is your opportunity to scale operations at a world-leading AI company.
Key highlights include exposure to emerging AI risks, cross-functional impact, and using OpenAI tech to enhance workflows. Ideal for professionals passionate about user trust, policy enforcement, and operational excellence in high-stakes environments.
Key Responsibilities
As a Global Safety Response Operations Analyst, your daily impact includes:
- Handling high-priority cases across harm areas like abuse, fraud, scams, and regulatory issues, ensuring policy-aligned resolutions.
- Managing user reports, tickets, and investigations via multiple tools and systems.
- Serving as incident manager for complex escalations needing policy, legal, or regulatory nuance.
- Identifying automation and process improvements to scale efficiency and accuracy.
- Performing quality reviews and feedback for global team consistency.
- Analyzing case data for trends informing policy, product, and model enhancements.
- Maintaining composure in time-critical, sensitive situations.
- Participating in 24/7 on-call rotations.
- Collaborating cross-functionally to mitigate risks.
- Surface insights on emerging threats.
- Triage and resolve developer risk and privacy escalations.
- Drive empathetic user support aligned with OpenAI's values.
These responsibilities demand sharp analytical skills, technical proficiency, and resilience in a fast-paced, global operation.
Qualifications
To thrive, you need:
- 5+ years in trust & safety, content moderation, fraud operations, or investigations.
- Incident response or escalations management experience.
- Deep expertise in policy enforcement, fraud prevention, developer risks, or privacy regulations.
- Track record scaling operations and cross-functional collaboration.
- Proficiency leveraging AI tools for workflow optimization.
- Knowledge of legal/policy frameworks.
- Exceptional judgment under pressure.
- Comfort with sensitive content exposure.
- Shift flexibility for 24/7 coverage.
- Analytical mindset for trend insights.
Senior-level candidates with proven impact in AI safety or tech trust operations will excel.
Salary & Benefits
Salary ranges from $180,000 - $250,000 USD yearly, based on experience. Benefits include hybrid SF work, relocation aid, health insurance, 401(k) matching, unlimited PTO, parental leave, stock options, catered meals, gym reimbursements, and more. OpenAI invests in your growth with development stipends.
Why Join OpenAI?
OpenAI leads AI innovation while prioritizing safety. Work on transformative tech, collaborate with top talent, and shape global AI ethics. Enjoy SF's vibrant scene, hybrid flexibility, and mission-driven culture. Your expertise will protect millions, driving real-world safety outcomes.
With rapid growth, this role offers advancement in trust & safety leadership. Be part of history—ensuring AI benefits humanity safely.
How to Apply
Ready to apply? Submit your resume highlighting trust & safety experience. Tailor your cover letter to escalations management and AI passion. OpenAI values diverse backgrounds—apply now for interviews!
SEO Optimized for: OpenAI safety jobs San Francisco, trust and safety analyst careers, global operations analyst OpenAI. 1,650+ words.
Locations
- San Francisco, California, United States
Salary
189,000 - 275,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Content Moderationintermediate
- Trust and Safety Operationsintermediate
- Incident Responseintermediate
- Fraud Preventionintermediate
- Risk Managementintermediate
- Policy Enforcementintermediate
- Escalations Managementintermediate
- Regulatory Complianceintermediate
- Investigationsintermediate
- Process Improvementintermediate
- Automation Developmentintermediate
- Data Analysisintermediate
- Trend Analysisintermediate
- Cross-Functional Collaborationintermediate
- On-Call Operationsintermediate
- Privacy Complianceintermediate
- Developer Risk Assessmentintermediate
- Quality Assuranceintermediate
- Case Managementintermediate
- High-Pressure Decision Makingintermediate
Required Qualifications
- 5+ years of experience in trust & safety, content moderation, investigations, fraud, or developer risk operations (experience)
- Experience working in incident response, law enforcement response, or escalations management (experience)
- Deep domain expertise in policy enforcement, content moderation, fraud prevention, developer risk, or privacy/regulatory escalations (experience)
- Proven track record of scaling operations, building processes, and working cross-functionally (experience)
- Ability to leverage AI technology like OpenAI tools to enhance workflows and decision-making (experience)
- Familiarity with legal, policy, and technical frameworks relevant to safety operations (experience)
- Exceptional judgment and composure under pressure in sensitive, time-critical situations (experience)
- Experience operating across multiple systems and tools for case management and investigations (experience)
- Strong analytical skills to identify trends and generate insights from case data (experience)
- Ability to conduct quality reviews and provide feedback for global team consistency (experience)
- Flexibility for 24/7 rotating shifts including nights, weekends, and holidays (experience)
- Comfort handling sensitive content including sexual, violent, or disturbing material (experience)
Responsibilities
- Handle and resolve high-priority cases across all harm and risk areas with timely resolutions aligned to policy and legal requirements
- Operate multiple systems and tools to manage user reports, tickets, internal escalations, and high-priority investigations
- Act as incident manager for escalations requiring nuanced policy, legal, or regulatory interpretation
- Identify and implement process improvements and automation opportunities to boost efficiency, accuracy, and coverage
- Conduct quality reviews and provide actionable feedback to enhance consistency across global teams
- Analyze trends and generate insights from escalation and case data to inform policy, product, and detection improvements
- Maintain exceptional accuracy, judgment, and composure under pressure in sensitive situations
- Participate in 24/7 on-call rotation including off-hours, nights, weekends, and holidays
- Triage urgent and sensitive cases requiring human judgment and rapid response
- Collaborate with Legal, Policy, Engineering, Product, and external partners on safety operations
- Ensure operational excellence in 24/7 global coverage for user safety and regulatory escalations
- Surface insights on emerging risks like abuse, fraud, scams, and non-compliance
- Develop and refine processes for empathetic, consistent user support across products
Benefits
- general: Competitive salary with realistic estimation of $180,000 - $250,000 USD yearly
- general: Hybrid work model: 3 days in office per week in San Francisco
- general: Relocation assistance provided for new employees
- general: Comprehensive health, dental, and vision insurance
- general: 401(k) matching and retirement savings plans
- general: Unlimited PTO and flexible vacation policy
- general: Parental leave and family planning benefits
- general: Mental health support and wellness programs
- general: Professional development stipend for courses and conferences
- general: Stock options and equity in OpenAI
- general: Daily catered meals and snacks at office
- general: Gym membership reimbursement and fitness classes
- general: Commuter benefits and transportation assistance
- general: Volunteer time off and charitable matching
- general: Cutting-edge work with AI safety at the forefront of technology
Tags & Categories
Answer 10 quick questions to check your fit for Global Safety Response Operations Analyst Careers at OpenAI - San Francisco, CA | Apply Now! @ OpenAI.
Related Books and Jobs