IT Support Specialist Careers at OpenAI - Seattle, Washington | Apply Now!
OpenAI
IT Support Specialist Careers at OpenAI - Seattle, Washington | Apply Now!
Job Description
IT Support Specialist Careers at OpenAI - Seattle, Washington | Apply Now!
Role Overview
Join OpenAI's dynamic IT Services and Support team as a Frontline IT Support Specialist in Seattle, Washington. This on-site role is perfect for tech-savvy professionals passionate about delivering seamless IT solutions that empower employees to focus on groundbreaking AI research. As the first point of contact for helpdesk inquiries, you'll troubleshoot hardware, software, and network issues across macOS and Windows environments, leveraging tools like Azure AD, Jamf, Intune, Google Workspace, Office 365, Slack, and Atlassian products.
Based full-time in our state-of-the-art Seattle office (five days per week), this position offers relocation assistance and participation in an on-call rotation for high-priority incidents. You'll collaborate cross-functionally to streamline workflows like onboarding and device imaging, contributing ideas that enhance the employee experience at one of the world's leading AI companies. If you thrive in fast-paced settings with a customer-first mindset, this IT Support Specialist role at OpenAI is your chance to make a real impact.
OpenAI is at the forefront of artificial intelligence, ensuring AGI benefits humanity. Our IT team plays a crucial role in maintaining reliable systems that support our mission. With strong technical skills in macOS, excellent communication, and a proactive approach, you'll help keep our innovative workforce productive.
Key Responsibilities
As an IT Support Specialist at OpenAI in Seattle, your day-to-day will involve hands-on support and process optimization. Here's what you'll do:
- Provide frontline helpdesk support: Act as the go-to expert for resolving hardware malfunctions, software glitches, and network connectivity problems, ensuring minimal downtime for employees.
- Troubleshoot macOS and Windows devices: Diagnose issues using advanced tools and restore functionality swiftly.
- Manage identity and device solutions: Configure and maintain Azure AD, Jamf Pro, and Intune for secure device enrollment and policy enforcement.
- Support collaboration tools: Administer Google Workspace, Office 365, Slack, Jira, and Confluence to facilitate seamless team communication.
- Develop repeatable workflows: Partner with teams to automate onboarding, device imaging, and offboarding processes.
- Participate in on-call rotation: Respond to priority incidents outside business hours as part of a scheduled team rotation.
- Improve processes and documentation: Identify bottlenecks, propose enhancements, and update knowledge bases during IT meetings.
- Handle vendor relations and inventory: Coordinate equipment procurement, maintenance, and tracking.
- Deliver exceptional customer service: Explain complex technical issues in simple terms to non-technical users.
- Contribute to team initiatives: Share ideas for boosting efficiency and employee satisfaction.
- Ensure compliance and security: Follow best practices for data protection and system integrity.
- Support special projects: Assist with IT rollouts, upgrades, and training sessions.
- Monitor system performance: Proactively identify and mitigate potential issues.
- Maintain high service levels: Track tickets, meet SLAs, and report on support metrics.
These responsibilities position you at the heart of OpenAI's operations, directly influencing productivity in AI development.
Qualifications
To excel as an IT Support Specialist at OpenAI's Seattle office, bring these qualifications:
- Deep expertise in macOS troubleshooting and administration (Windows knowledge preferred).
- Hands-on experience with MDM tools like Jamf, Intune, and Azure AD.
- Proficiency in Google Workspace, Office 365, Slack, and Atlassian suite.
- Outstanding communication skills for professional, clear interactions.
- Proven proactive problem-solving in dynamic environments.
- Attention to detail for precise, high-quality work.
- Customer-centric approach with empathy for user needs.
- Ability to work on-site 5 days/week and join on-call duties.
- Experience with helpdesk systems and ticketing (e.g., Zendesk, ServiceNow).
- Bonus: Certifications like Apple Certified Support Professional or CompTIA A+.
- Collaborative spirit for cross-team projects.
- Passion for AI and technology innovation.
Prior helpdesk or IT support experience in enterprise settings is ideal. We're committed to equal opportunity and consider diverse backgrounds.
Salary & Benefits
Earn a competitive salary estimated at $95,000 - $125,000 USD yearly, based on Seattle market rates, experience, and skills. OpenAI offers exceptional benefits including:
- Comprehensive medical, dental, vision coverage.
- 401(k) with generous matching.
- Relocation support package.
- Unlimited PTO and flexible holidays.
- Parental leave and fertility benefits.
- Learning stipend for IT certifications (e.g., Jamf, Azure).
- Equity in OpenAI's future.
- On-site perks: gym, meals, wellness programs.
- Mental health resources and EAP.
- Commuter benefits and bike storage.
- Volunteer time off and team events.
- Career growth opportunities in AI tech.
These perks support your professional and personal well-being while advancing OpenAI's mission.
Why Join OpenAI?
OpenAI is pioneering safe AGI for humanity's benefit. As an IT Support Specialist in Seattle, you'll enable world-class AI research by ensuring rock-solid IT infrastructure. Our inclusive culture values diverse perspectives, fosters innovation, and offers unparalleled growth. Work with top talent on transformative tech, enjoy Seattle's vibrant scene, and contribute to a legacy of positive impact. Background checks align with fair chance laws.
EEO employer: No discrimination based on protected characteristics. See our policy.
How to Apply
Ready to launch your IT Support Specialist career at OpenAI? Submit your resume, cover letter highlighting macOS expertise and helpdesk experience, and references via our careers portal. We're excited to review applications from proactive problem-solvers eager to join our Seattle team. Apply now and help shape the future of AI!
Locations
- Seattle, Washington, United States
Salary
99,750 - 137,500 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- macOS troubleshootingintermediate
- Windows supportintermediate
- Azure Active Directory (Azure AD)intermediate
- Jamf Pro device managementintermediate
- Microsoft Intuneintermediate
- Google Workspace administrationintermediate
- Office 365 managementintermediate
- Slack integrationintermediate
- Atlassian tools (Jira, Confluence)intermediate
- Hardware diagnosticsintermediate
- Network troubleshootingintermediate
- Helpdesk ticketing systemsintermediate
- Device imaging and provisioningintermediate
- Onboarding workflowsintermediate
- Customer service excellenceintermediate
- Technical documentationintermediate
- On-call incident responseintermediate
- Cross-functional collaborationintermediate
Required Qualifications
- Strong technical expertise in macOS required, with working knowledge of Windows as a plus (experience)
- Experience with identity and device management tools including Azure AD, Jamf, and Intune (experience)
- Proficiency in enterprise collaboration tools such as Google Workspace, Office 365, Slack, and Atlassian products (experience)
- Excellent written and verbal communication skills for clear, professional interactions (experience)
- Highly driven and motivated with a proactive approach to problem-solving (experience)
- Precision and attention to detail in delivering high-quality results (experience)
- Customer-first mindset with ability to explain technical concepts to non-technical users (experience)
- Availability for on-site work five days per week in Seattle office (experience)
- Willingness to participate in scheduled on-call rotation for priority incidents (experience)
- Experience improving support processes and creating repeatable workflows (experience)
- Ability to collaborate with cross-functional teams on IT initiatives (experience)
- Familiarity with vendor management and equipment inventory processes (experience)
Responsibilities
- Serve as the primary frontline contact for troubleshooting hardware, software, and network issues via helpdesk
- Resolve incoming employee support requests promptly and reliably
- Collaborate with cross-functional teams to identify and implement process improvements
- Create and maintain repeatable workflows for onboarding and device imaging
- Contribute ideas during IT team meetings to enhance everyday work efficiency
- Participate in scheduled on-call rotation for handling priority incidents
- Manage vendor relationships and equipment inventory as needed
- Provide clear technical explanations to diverse audiences including non-technical staff
- Document support processes and solutions for knowledge base improvement
- Perform hardware diagnostics and repairs on macOS and Windows devices
- Administer identity and device management using Azure AD, Jamf, and Intune
- Support enterprise tools like Google Workspace, Office 365, Slack, and Atlassian products
- Continuously improve IT documentation and employee experience
- Assist in new hire onboarding and offboarding processes
Benefits
- general: Competitive salary with realistic estimation based on Seattle market
- general: Comprehensive health, dental, and vision insurance plans
- general: 401(k) retirement savings plan with company matching
- general: Relocation assistance for candidates moving to Seattle
- general: Generous paid time off including vacation, sick days, and holidays
- general: Parental leave and family-friendly policies
- general: Professional development stipend for certifications and training
- general: On-site gym, wellness programs, and mental health support
- general: Catered meals, snacks, and beverages in the office
- general: Stock options and equity in OpenAI's growth
- general: Flexible work environment with focus on work-life balance
- general: Opportunity to work on cutting-edge AI technologies
- general: Inclusive culture with diversity and equal opportunity commitment
- general: Modern Seattle office with collaborative spaces
Tags & Categories
Answer 10 quick questions to check your fit for IT Support Specialist Careers at OpenAI - Seattle, Washington | Apply Now! @ OpenAI.
Related Books and Jobs
IT Support Specialist Careers at OpenAI - Seattle, Washington | Apply Now!
OpenAI
IT Support Specialist Careers at OpenAI - Seattle, Washington | Apply Now!
Job Description
IT Support Specialist Careers at OpenAI - Seattle, Washington | Apply Now!
Role Overview
Join OpenAI's dynamic IT Services and Support team as a Frontline IT Support Specialist in Seattle, Washington. This on-site role is perfect for tech-savvy professionals passionate about delivering seamless IT solutions that empower employees to focus on groundbreaking AI research. As the first point of contact for helpdesk inquiries, you'll troubleshoot hardware, software, and network issues across macOS and Windows environments, leveraging tools like Azure AD, Jamf, Intune, Google Workspace, Office 365, Slack, and Atlassian products.
Based full-time in our state-of-the-art Seattle office (five days per week), this position offers relocation assistance and participation in an on-call rotation for high-priority incidents. You'll collaborate cross-functionally to streamline workflows like onboarding and device imaging, contributing ideas that enhance the employee experience at one of the world's leading AI companies. If you thrive in fast-paced settings with a customer-first mindset, this IT Support Specialist role at OpenAI is your chance to make a real impact.
OpenAI is at the forefront of artificial intelligence, ensuring AGI benefits humanity. Our IT team plays a crucial role in maintaining reliable systems that support our mission. With strong technical skills in macOS, excellent communication, and a proactive approach, you'll help keep our innovative workforce productive.
Key Responsibilities
As an IT Support Specialist at OpenAI in Seattle, your day-to-day will involve hands-on support and process optimization. Here's what you'll do:
- Provide frontline helpdesk support: Act as the go-to expert for resolving hardware malfunctions, software glitches, and network connectivity problems, ensuring minimal downtime for employees.
- Troubleshoot macOS and Windows devices: Diagnose issues using advanced tools and restore functionality swiftly.
- Manage identity and device solutions: Configure and maintain Azure AD, Jamf Pro, and Intune for secure device enrollment and policy enforcement.
- Support collaboration tools: Administer Google Workspace, Office 365, Slack, Jira, and Confluence to facilitate seamless team communication.
- Develop repeatable workflows: Partner with teams to automate onboarding, device imaging, and offboarding processes.
- Participate in on-call rotation: Respond to priority incidents outside business hours as part of a scheduled team rotation.
- Improve processes and documentation: Identify bottlenecks, propose enhancements, and update knowledge bases during IT meetings.
- Handle vendor relations and inventory: Coordinate equipment procurement, maintenance, and tracking.
- Deliver exceptional customer service: Explain complex technical issues in simple terms to non-technical users.
- Contribute to team initiatives: Share ideas for boosting efficiency and employee satisfaction.
- Ensure compliance and security: Follow best practices for data protection and system integrity.
- Support special projects: Assist with IT rollouts, upgrades, and training sessions.
- Monitor system performance: Proactively identify and mitigate potential issues.
- Maintain high service levels: Track tickets, meet SLAs, and report on support metrics.
These responsibilities position you at the heart of OpenAI's operations, directly influencing productivity in AI development.
Qualifications
To excel as an IT Support Specialist at OpenAI's Seattle office, bring these qualifications:
- Deep expertise in macOS troubleshooting and administration (Windows knowledge preferred).
- Hands-on experience with MDM tools like Jamf, Intune, and Azure AD.
- Proficiency in Google Workspace, Office 365, Slack, and Atlassian suite.
- Outstanding communication skills for professional, clear interactions.
- Proven proactive problem-solving in dynamic environments.
- Attention to detail for precise, high-quality work.
- Customer-centric approach with empathy for user needs.
- Ability to work on-site 5 days/week and join on-call duties.
- Experience with helpdesk systems and ticketing (e.g., Zendesk, ServiceNow).
- Bonus: Certifications like Apple Certified Support Professional or CompTIA A+.
- Collaborative spirit for cross-team projects.
- Passion for AI and technology innovation.
Prior helpdesk or IT support experience in enterprise settings is ideal. We're committed to equal opportunity and consider diverse backgrounds.
Salary & Benefits
Earn a competitive salary estimated at $95,000 - $125,000 USD yearly, based on Seattle market rates, experience, and skills. OpenAI offers exceptional benefits including:
- Comprehensive medical, dental, vision coverage.
- 401(k) with generous matching.
- Relocation support package.
- Unlimited PTO and flexible holidays.
- Parental leave and fertility benefits.
- Learning stipend for IT certifications (e.g., Jamf, Azure).
- Equity in OpenAI's future.
- On-site perks: gym, meals, wellness programs.
- Mental health resources and EAP.
- Commuter benefits and bike storage.
- Volunteer time off and team events.
- Career growth opportunities in AI tech.
These perks support your professional and personal well-being while advancing OpenAI's mission.
Why Join OpenAI?
OpenAI is pioneering safe AGI for humanity's benefit. As an IT Support Specialist in Seattle, you'll enable world-class AI research by ensuring rock-solid IT infrastructure. Our inclusive culture values diverse perspectives, fosters innovation, and offers unparalleled growth. Work with top talent on transformative tech, enjoy Seattle's vibrant scene, and contribute to a legacy of positive impact. Background checks align with fair chance laws.
EEO employer: No discrimination based on protected characteristics. See our policy.
How to Apply
Ready to launch your IT Support Specialist career at OpenAI? Submit your resume, cover letter highlighting macOS expertise and helpdesk experience, and references via our careers portal. We're excited to review applications from proactive problem-solvers eager to join our Seattle team. Apply now and help shape the future of AI!
Locations
- Seattle, Washington, United States
Salary
99,750 - 137,500 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- macOS troubleshootingintermediate
- Windows supportintermediate
- Azure Active Directory (Azure AD)intermediate
- Jamf Pro device managementintermediate
- Microsoft Intuneintermediate
- Google Workspace administrationintermediate
- Office 365 managementintermediate
- Slack integrationintermediate
- Atlassian tools (Jira, Confluence)intermediate
- Hardware diagnosticsintermediate
- Network troubleshootingintermediate
- Helpdesk ticketing systemsintermediate
- Device imaging and provisioningintermediate
- Onboarding workflowsintermediate
- Customer service excellenceintermediate
- Technical documentationintermediate
- On-call incident responseintermediate
- Cross-functional collaborationintermediate
Required Qualifications
- Strong technical expertise in macOS required, with working knowledge of Windows as a plus (experience)
- Experience with identity and device management tools including Azure AD, Jamf, and Intune (experience)
- Proficiency in enterprise collaboration tools such as Google Workspace, Office 365, Slack, and Atlassian products (experience)
- Excellent written and verbal communication skills for clear, professional interactions (experience)
- Highly driven and motivated with a proactive approach to problem-solving (experience)
- Precision and attention to detail in delivering high-quality results (experience)
- Customer-first mindset with ability to explain technical concepts to non-technical users (experience)
- Availability for on-site work five days per week in Seattle office (experience)
- Willingness to participate in scheduled on-call rotation for priority incidents (experience)
- Experience improving support processes and creating repeatable workflows (experience)
- Ability to collaborate with cross-functional teams on IT initiatives (experience)
- Familiarity with vendor management and equipment inventory processes (experience)
Responsibilities
- Serve as the primary frontline contact for troubleshooting hardware, software, and network issues via helpdesk
- Resolve incoming employee support requests promptly and reliably
- Collaborate with cross-functional teams to identify and implement process improvements
- Create and maintain repeatable workflows for onboarding and device imaging
- Contribute ideas during IT team meetings to enhance everyday work efficiency
- Participate in scheduled on-call rotation for handling priority incidents
- Manage vendor relationships and equipment inventory as needed
- Provide clear technical explanations to diverse audiences including non-technical staff
- Document support processes and solutions for knowledge base improvement
- Perform hardware diagnostics and repairs on macOS and Windows devices
- Administer identity and device management using Azure AD, Jamf, and Intune
- Support enterprise tools like Google Workspace, Office 365, Slack, and Atlassian products
- Continuously improve IT documentation and employee experience
- Assist in new hire onboarding and offboarding processes
Benefits
- general: Competitive salary with realistic estimation based on Seattle market
- general: Comprehensive health, dental, and vision insurance plans
- general: 401(k) retirement savings plan with company matching
- general: Relocation assistance for candidates moving to Seattle
- general: Generous paid time off including vacation, sick days, and holidays
- general: Parental leave and family-friendly policies
- general: Professional development stipend for certifications and training
- general: On-site gym, wellness programs, and mental health support
- general: Catered meals, snacks, and beverages in the office
- general: Stock options and equity in OpenAI's growth
- general: Flexible work environment with focus on work-life balance
- general: Opportunity to work on cutting-edge AI technologies
- general: Inclusive culture with diversity and equal opportunity commitment
- general: Modern Seattle office with collaborative spaces
Tags & Categories
Answer 10 quick questions to check your fit for IT Support Specialist Careers at OpenAI - Seattle, Washington | Apply Now! @ OpenAI.
Related Books and Jobs