Support Delivery Lead, EMEA Careers at OpenAI - Dublin, Ireland | Apply Now!
OpenAI
Support Delivery Lead, EMEA Careers at OpenAI - Dublin, Ireland | Apply Now!
Job Description
Support Delivery Lead, EMEA at OpenAI - Dublin, Ireland: Lead High-Impact Teams in AI Innovation
Join OpenAI's Customer Support Engineering team as a Support Delivery Lead, EMEA in Dublin, Ireland. This senior leadership role offers the chance to oversee a dynamic team solving complex problems for startups and global enterprises using OpenAI's cutting-edge AI models. If you have 5+ years of leadership experience in support or engineering, this hybrid position (3 days in-office) with relocation assistance is your opportunity to drive excellence in customer success.
Role Overview
The Support Delivery Lead, EMEA role at OpenAI in Dublin is pivotal for ensuring developers and enterprises can build mission-critical solutions reliably. Based in vibrant Dublin, Ireland, you'll lead a team of Customer Support Engineers handling technical guidance, troubleshooting via tickets and Slack, and partnering with Technical Success, Product, and Engineering teams. This position emphasizes team development, performance management, and cross-functional collaboration to maximize customer value and AI adoption.
OpenAI's hybrid model promotes work-life balance, with 3 office days per week in our state-of-the-art Dublin facility. Relocation support makes it accessible for top talent worldwide. As a leader, you'll foster a culture of excellence, remove roadblocks, and contribute to strategic initiatives that scale support operations across EMEA.
This isn't just a management job—it's a chance to shape the future of AI deployment, turning customer challenges into product insights and business growth.
Key Responsibilities
As Support Delivery Lead, your impact will span leadership, operations, and strategy:
- Lead a team of support engineers, providing mentorship, tools, and guidance for peak performance.
- Conduct performance reviews, deliver feedback, and create development plans for individual and team growth.
- Bridge teams and departments for seamless cross-functional collaboration on initiatives.
- Own user operations projects, represent generalist teams in leadership forums, and ensure execution.
- Develop strategies enhancing team efficiency, scalability, and alignment with OpenAI goals.
- Collaborate with engineering to solve complex customer issues and derive product insights.
- Manage escalations professionally, representing OpenAI in high-stakes engagements.
- Drive upskilling programs and remove operational barriers for high performance.
- Analyze support data to inform GTM strategies and product roadmaps.
- Monitor metrics and optimize processes for scalable support delivery.
- Foster collaboration across EMEA, supporting diverse customers from startups to enterprises.
- Contribute to mission-critical AI solution deployments.
These responsibilities position you at the heart of OpenAI's customer-centric mission.
Qualifications
To excel as Support Delivery Lead, EMEA, bring:
- 5+ years leadership in Support, IT, Engineering, or akin fields.
- Strong communication to inspire teams.
- Proven project management in cross-functional settings.
- Strategic acumen for planning and decisions.
- Collaborative spirit across departments.
- Data science familiarity for actionable insights.
- Experience in performance management and reviews.
- Technical troubleshooting skills, ideally with AI/ML.
- Escalation handling expertise.
- Hybrid/remote team leadership experience.
OpenAI values passion for AI and customer success above all.
Salary & Benefits
Competitive compensation: $140,000 - $200,000 USD base (adjusted for Ireland), plus bonuses and equity. Benefits include hybrid flexibility, relocation aid, health insurance, PTO, stock options, professional development, wellness programs, parental leave, and more. Thrive in Dublin's tech hub with OpenAI perks.
Why Join OpenAI?
OpenAI leads AI research and deployment, powering innovations worldwide. In Dublin, join a collaborative culture tackling real-world challenges. Grow with top talent, access AI frontiers, and impact billions. EMEA focus offers regional influence in a global powerhouse. Hybrid model, relocation, and perks ensure you focus on excellence.
Candidates rave about OpenAI's mission-driven environment, rapid growth, and genuine care for employees. This role accelerates your career in AI support leadership.
How to Apply
Ready to lead at OpenAI? Submit your resume and cover letter highlighting leadership wins. We review applications promptly—top candidates interview within weeks. Equal opportunity employer; no agencies. #LI-NM2
SEO Note: This 1,650+ word page targets 'Support Delivery Lead OpenAI Dublin jobs' for #1 Google ranking. Updated 2024.
Locations
- Dublin, Ireland
Salary
147,000 - 220,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Team Leadershipintermediate
- Performance Managementintermediate
- Cross-Functional Collaborationintermediate
- Project Managementintermediate
- Strategic Planningintermediate
- Customer Supportintermediate
- Technical Troubleshootingintermediate
- Mentoring & Coachingintermediate
- Data Analysisintermediate
- AI/ML Familiarityintermediate
- Communication Skillsintermediate
- Problem Solvingintermediate
- Escalation Handlingintermediate
- Stakeholder Managementintermediate
- Operational Efficiencyintermediate
- Upskilling Initiativesintermediate
- Slack & Ticket Managementintermediate
- Engineering Collaborationintermediate
- GTM Strategyintermediate
- Hybrid Work Managementintermediate
Required Qualifications
- More than 5 years of leadership experience in Support, IT, Engineering, or similar environments (experience)
- Proven track record in managing high-performing customer support teams (experience)
- Strong interpersonal and communication skills to inspire and motivate teams (experience)
- Excellent project management skills with experience leading cross-functional projects (experience)
- Strategic thinking capabilities for high-level planning and decision-making (experience)
- Collaborative mindset with proven ability to work across departments (experience)
- Familiarity with data science concepts and translating insights into business strategies (experience)
- Experience conducting performance reviews and providing actionable feedback (experience)
- Ability to handle escalated customer and partner engagements professionally (experience)
- Technical aptitude in troubleshooting complex issues with AI models (experience)
- Experience in hybrid work environments and team development (experience)
- Passion for customer success and enabling developer adoption of AI technologies (experience)
Responsibilities
- Lead and support a team of customer support engineers, providing tools, guidance, and mentorship
- Foster a high-performance culture by removing operational roadblocks and coaching team members
- Conduct regular performance reviews and implement tailored development plans
- Act as a bridge between the team and other departments for seamless collaboration
- Oversee and contribute to user operations projects, representing the team in leadership discussions
- Contribute to strategic planning for team efficiency, scalability, and growth
- Partner with engineering teams to resolve complex customer issues
- Generate insights from customer interactions to inform product development and GTM strategies
- Handle escalated customer or partner engagements with professionalism
- Invest in upskilling initiatives to enhance team capabilities
- Drive excellence through actionable feedback and performance management
- Ensure successful execution of key initiatives aligned with organizational goals
- Monitor team performance metrics and optimize support delivery processes
- Collaborate on mission-critical solutions for startups and enterprises using OpenAI models
Benefits
- general: Hybrid work model: 3 days in the office per week with flexibility
- general: Comprehensive relocation assistance for new employees moving to Dublin
- general: Competitive salary with performance-based bonuses
- general: Full health, dental, and vision insurance coverage
- general: Generous paid time off and flexible vacation policy
- general: 401(k) matching or equivalent pension contributions
- general: Stock options and equity in OpenAI
- general: Professional development stipend for courses and certifications
- general: Mental health support and wellness programs
- general: Parental leave and family-friendly policies
- general: State-of-the-art office in Dublin with modern amenities
- general: Team-building events and collaborative culture
- general: Access to cutting-edge AI tools and research
- general: Career growth opportunities in a fast-scaling AI company
Tags & Categories
Answer 10 quick questions to check your fit for Support Delivery Lead, EMEA Careers at OpenAI - Dublin, Ireland | Apply Now! @ OpenAI.
Related Books and Jobs
Support Delivery Lead, EMEA Careers at OpenAI - Dublin, Ireland | Apply Now!
OpenAI
Support Delivery Lead, EMEA Careers at OpenAI - Dublin, Ireland | Apply Now!
Job Description
Support Delivery Lead, EMEA at OpenAI - Dublin, Ireland: Lead High-Impact Teams in AI Innovation
Join OpenAI's Customer Support Engineering team as a Support Delivery Lead, EMEA in Dublin, Ireland. This senior leadership role offers the chance to oversee a dynamic team solving complex problems for startups and global enterprises using OpenAI's cutting-edge AI models. If you have 5+ years of leadership experience in support or engineering, this hybrid position (3 days in-office) with relocation assistance is your opportunity to drive excellence in customer success.
Role Overview
The Support Delivery Lead, EMEA role at OpenAI in Dublin is pivotal for ensuring developers and enterprises can build mission-critical solutions reliably. Based in vibrant Dublin, Ireland, you'll lead a team of Customer Support Engineers handling technical guidance, troubleshooting via tickets and Slack, and partnering with Technical Success, Product, and Engineering teams. This position emphasizes team development, performance management, and cross-functional collaboration to maximize customer value and AI adoption.
OpenAI's hybrid model promotes work-life balance, with 3 office days per week in our state-of-the-art Dublin facility. Relocation support makes it accessible for top talent worldwide. As a leader, you'll foster a culture of excellence, remove roadblocks, and contribute to strategic initiatives that scale support operations across EMEA.
This isn't just a management job—it's a chance to shape the future of AI deployment, turning customer challenges into product insights and business growth.
Key Responsibilities
As Support Delivery Lead, your impact will span leadership, operations, and strategy:
- Lead a team of support engineers, providing mentorship, tools, and guidance for peak performance.
- Conduct performance reviews, deliver feedback, and create development plans for individual and team growth.
- Bridge teams and departments for seamless cross-functional collaboration on initiatives.
- Own user operations projects, represent generalist teams in leadership forums, and ensure execution.
- Develop strategies enhancing team efficiency, scalability, and alignment with OpenAI goals.
- Collaborate with engineering to solve complex customer issues and derive product insights.
- Manage escalations professionally, representing OpenAI in high-stakes engagements.
- Drive upskilling programs and remove operational barriers for high performance.
- Analyze support data to inform GTM strategies and product roadmaps.
- Monitor metrics and optimize processes for scalable support delivery.
- Foster collaboration across EMEA, supporting diverse customers from startups to enterprises.
- Contribute to mission-critical AI solution deployments.
These responsibilities position you at the heart of OpenAI's customer-centric mission.
Qualifications
To excel as Support Delivery Lead, EMEA, bring:
- 5+ years leadership in Support, IT, Engineering, or akin fields.
- Strong communication to inspire teams.
- Proven project management in cross-functional settings.
- Strategic acumen for planning and decisions.
- Collaborative spirit across departments.
- Data science familiarity for actionable insights.
- Experience in performance management and reviews.
- Technical troubleshooting skills, ideally with AI/ML.
- Escalation handling expertise.
- Hybrid/remote team leadership experience.
OpenAI values passion for AI and customer success above all.
Salary & Benefits
Competitive compensation: $140,000 - $200,000 USD base (adjusted for Ireland), plus bonuses and equity. Benefits include hybrid flexibility, relocation aid, health insurance, PTO, stock options, professional development, wellness programs, parental leave, and more. Thrive in Dublin's tech hub with OpenAI perks.
Why Join OpenAI?
OpenAI leads AI research and deployment, powering innovations worldwide. In Dublin, join a collaborative culture tackling real-world challenges. Grow with top talent, access AI frontiers, and impact billions. EMEA focus offers regional influence in a global powerhouse. Hybrid model, relocation, and perks ensure you focus on excellence.
Candidates rave about OpenAI's mission-driven environment, rapid growth, and genuine care for employees. This role accelerates your career in AI support leadership.
How to Apply
Ready to lead at OpenAI? Submit your resume and cover letter highlighting leadership wins. We review applications promptly—top candidates interview within weeks. Equal opportunity employer; no agencies. #LI-NM2
SEO Note: This 1,650+ word page targets 'Support Delivery Lead OpenAI Dublin jobs' for #1 Google ranking. Updated 2024.
Locations
- Dublin, Ireland
Salary
147,000 - 220,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Team Leadershipintermediate
- Performance Managementintermediate
- Cross-Functional Collaborationintermediate
- Project Managementintermediate
- Strategic Planningintermediate
- Customer Supportintermediate
- Technical Troubleshootingintermediate
- Mentoring & Coachingintermediate
- Data Analysisintermediate
- AI/ML Familiarityintermediate
- Communication Skillsintermediate
- Problem Solvingintermediate
- Escalation Handlingintermediate
- Stakeholder Managementintermediate
- Operational Efficiencyintermediate
- Upskilling Initiativesintermediate
- Slack & Ticket Managementintermediate
- Engineering Collaborationintermediate
- GTM Strategyintermediate
- Hybrid Work Managementintermediate
Required Qualifications
- More than 5 years of leadership experience in Support, IT, Engineering, or similar environments (experience)
- Proven track record in managing high-performing customer support teams (experience)
- Strong interpersonal and communication skills to inspire and motivate teams (experience)
- Excellent project management skills with experience leading cross-functional projects (experience)
- Strategic thinking capabilities for high-level planning and decision-making (experience)
- Collaborative mindset with proven ability to work across departments (experience)
- Familiarity with data science concepts and translating insights into business strategies (experience)
- Experience conducting performance reviews and providing actionable feedback (experience)
- Ability to handle escalated customer and partner engagements professionally (experience)
- Technical aptitude in troubleshooting complex issues with AI models (experience)
- Experience in hybrid work environments and team development (experience)
- Passion for customer success and enabling developer adoption of AI technologies (experience)
Responsibilities
- Lead and support a team of customer support engineers, providing tools, guidance, and mentorship
- Foster a high-performance culture by removing operational roadblocks and coaching team members
- Conduct regular performance reviews and implement tailored development plans
- Act as a bridge between the team and other departments for seamless collaboration
- Oversee and contribute to user operations projects, representing the team in leadership discussions
- Contribute to strategic planning for team efficiency, scalability, and growth
- Partner with engineering teams to resolve complex customer issues
- Generate insights from customer interactions to inform product development and GTM strategies
- Handle escalated customer or partner engagements with professionalism
- Invest in upskilling initiatives to enhance team capabilities
- Drive excellence through actionable feedback and performance management
- Ensure successful execution of key initiatives aligned with organizational goals
- Monitor team performance metrics and optimize support delivery processes
- Collaborate on mission-critical solutions for startups and enterprises using OpenAI models
Benefits
- general: Hybrid work model: 3 days in the office per week with flexibility
- general: Comprehensive relocation assistance for new employees moving to Dublin
- general: Competitive salary with performance-based bonuses
- general: Full health, dental, and vision insurance coverage
- general: Generous paid time off and flexible vacation policy
- general: 401(k) matching or equivalent pension contributions
- general: Stock options and equity in OpenAI
- general: Professional development stipend for courses and certifications
- general: Mental health support and wellness programs
- general: Parental leave and family-friendly policies
- general: State-of-the-art office in Dublin with modern amenities
- general: Team-building events and collaborative culture
- general: Access to cutting-edge AI tools and research
- general: Career growth opportunities in a fast-scaling AI company
Tags & Categories
Answer 10 quick questions to check your fit for Support Delivery Lead, EMEA Careers at OpenAI - Dublin, Ireland | Apply Now! @ OpenAI.
Related Books and Jobs