About Starbucks Coffee Company

Starbucks Coffee Company is the premier global coffeehouse chain, renowned for its high-quality arabica coffee, handcrafted beverages, and immersive customer experiences. With over 38,000 stores worldwide, Starbucks has transformed coffee culture since 1971, originating in Seattle's Pike Place Market. The New York Reserve Roastery represents the pinnacle of innovation, a multi-level destination where rare coffees are roasted on-site, and guests enjoy exclusive offerings like Arriviamo mixology—a premium cocktail program blending coffee, spirits, and expert craftsmanship. At Starbucks, we're not just serving coffee; we're creating connections, fostering communities, and elevating everyday moments into extraordinary experiences.

Role Overview

As an Operations Lead, Arriviamo (Mixology) at the New York Reserve Roastery, you'll play a pivotal role in delivering unparalleled service in one of Starbucks' most prestigious locations. This leadership position involves guiding bar teams in mixology operations, ensuring seamless execution of high-volume service, and upholding the highest standards of quality and compliance. Reporting to the operations manager, you'll thrive in a dynamic environment blending coffee artistry with cocktail innovation, perfect for passionate leaders with retail or hospitality experience eager to advance within Starbucks' premium Reserve ecosystem.

Key Responsibilities

• Assist with new partner training by positively reinforcing successful performance and providing respectful, encouraging coaching as needed.
• Deliver constructive feedback to the operations manager to drive continuous improvement.
• Contribute to a positive, inclusive work environment that embodies Starbucks' values.
• Deliver legendary service to each customer, creating memorable interactions in the Arriviamo mixology space.
• Develop positive, professional relationships with partners to foster teamwork and morale.
• Execute operational assignments during scheduled shifts, including inventory, setup, and bar flow management.
• Manage alcohol service in strict adherence to all state and federal laws, regulations, company policies, and brand standards.

Qualifications & Requirements

To excel as Operations Lead, Arriviamo (Mixology), candidates should demonstrate proven customer service experience in retail or restaurant settings, with availability for flexible hours including early mornings, evenings, weekends, nights, and holidays. Physical capability to carry 35lbs consistently is essential, alongside the ability to identify, train, and model health and safety standards. High attention to detail, a strong work ethic, multitasking prowess, and prioritization skills are critical. Additional languages are beneficial in New York's diverse market. Successful applicants will exhibit effective oral and written communication, leadership ability, quick learning, strong interpersonal skills, team collaboration, and relationship-building expertise. Starbucks is an equal opportunity employer, considering all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or criminal history in compliance with applicable laws.

Benefits & Perks

Starbucks offers industry-leading benefits that prioritize partner well-being and growth. Enjoy Bean Stock equity grants, giving you ownership in the company's success. Access 100% tuition coverage for Arizona State University Online degrees, empowering your educational dreams without debt. Unwind with a complimentary Spotify Premium subscription. Savor free coffee, tea, and merchandise markouts daily. Secure your future with a 401(k) retirement plan featuring generous company matching. Additional perks include comprehensive health insurance, paid time off, mental health resources, and exclusive partner discounts across the Starbucks ecosystem. These benefits underscore our commitment to total rewards, making Starbucks a top employer in the retail and food sectors.

Career Growth at Starbucks

Starbucks invests deeply in partner development, with clear paths from operations lead to district manager, store manager, and beyond. The Reserve Roastery offers unparalleled exposure to premium operations, mixology innovation, and global coffee trends, accelerating your trajectory. Through Starbucks College Achievement Plan, leadership training programs, and mentorship opportunities, you'll gain skills for long-term success. Many leaders started in entry roles; our promote-from-within culture ensures ambition is rewarded. Join a network of 400,000+ partners worldwide, unlocking doors to international assignments and executive tracks.

Why Join Starbucks

Choosing Starbucks means aligning with a purpose-driven brand that champions sustainability, ethical sourcing, and community impact. In the New York Reserve Roastery, you'll pioneer Arriviamo mixology, serving discerning guests amid stunning architecture and live roasting spectacles. Experience the thrill of high-profile operations in NYC's vibrant scene, backed by a supportive culture valuing diversity, inclusion, and innovation. With competitive pay estimated at $55,000-$70,000 annually (based on market rates for similar roles in New York with a 5-10% buffer), plus robust benefits, this is your gateway to a rewarding career crafting moments of connection—one perfect pour at a time.

Role FAQs

What is Arriviamo? Arriviamo is Starbucks' premium mixology program featuring coffee-forward cocktails crafted by expert bar partners in select Reserve locations.

Is experience with alcohol service required? While preferred, we'll train qualified candidates committed to compliance and excellence.

What shifts will I work? Flexible scheduling includes mornings, evenings, weekends, holidays—ideal for adaptable leaders.

Are there growth opportunities? Absolutely; Roastery roles fast-track to management and corporate paths.

How do benefits start? Eligible partners enjoy comprehensive perks from day one, including free drinks and tuition coverage.

Ready to lead at the forefront of coffee and mixology? Apply now for this Operations Lead role at Starbucks New York Reserve Roastery.