About Starbucks Coffee Company

Starbucks Coffee Company is the world's leading coffeehouse chain, passionately committed to inspiring and nurturing the human spirit—one person, one cup, and one neighborhood at a time. Founded in 1971 in Seattle, Washington, Starbucks has grown into a global icon with over 38,000 stores in more than 80 countries. At Starbucks, we pride ourselves on sourcing the finest arabica coffee beans, crafting beverages with care, and creating welcoming Third Places where communities connect. Our mission drives everything we do: to be the premier purveyor of the finest coffee while maintaining our uncompromising principles.

In the heart of New York City, the New York Reserve Roastery stands as a crown jewel in our portfolio—a 23,000-square-foot marvel blending innovation, artistry, and coffee mastery. Here, visitors experience rare coffees roasted on-site, immersive tasting rooms, and elevated hospitality in an architectural masterpiece designed by Sir Norman Foster. As an Operations Lead, Back of House at this flagship location, you'll play a pivotal role in upholding our premium standards.

Role Overview

The Operations Lead, Back of House position at Starbucks' New York Reserve in New York, New York, is a dynamic leadership role perfect for passionate individuals with retail or restaurant experience. Reporting to the operations manager, you'll support seamless back-of-house functions, train new partners, and ensure compliance with all health, safety, and alcohol service regulations. This full-time opportunity demands flexibility, a strong work ethic, and a commitment to delivering legendary service. With the prestige of working at the Reserve Roastery, you'll contribute to an unforgettable guest experience while growing within a world-class brand.

Key Responsibilities

As Operations Lead, Back of House, your day-to-day impact will include:

• Assisting with new partner training by positively reinforcing successful performance and providing respectful, encouraging coaching.
• Delivering constructive feedback to the operations manager to drive continuous improvement.
• Contributing to a positive, professional work environment that fosters teamwork and growth.
• Executing operational assignments during scheduled shifts with precision and efficiency.
• Managing alcohol service in strict adherence to state and federal laws, company policies, and brand standards.
• Modeling adherence to health and safety standards at all times, training others to do the same.

These responsibilities ensure the back-of-house runs like a well-oiled machine, supporting front-of-house excellence.

Qualifications & Requirements

To thrive in this role, candidates should possess:

• Proven customer service experience in retail or restaurant environments.
• Availability for flexible hours, including early mornings, evenings, weekends, nights, and holidays.
• Physical ability to carry 35lbs consistently and stand for extended periods.
• High attention to detail, strong work ethic, multitasking, and prioritization skills.
• Effective oral and written communication, leadership abilities, and interpersonal skills.
• Team-oriented mindset with the capacity to build positive relationships quickly.
• Additional languages are beneficial in our diverse New York location.

Starbucks is an equal opportunity employer, considering all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or criminal history in line with applicable laws.

Benefits & Perks

Starbucks offers industry-leading benefits that set us apart:

• Bean Stock: Receive Starbucks stock grants as a partner-owner in our success.
• 100% Tuition Coverage: Pursue your degree online through Arizona State University at no cost.
• Spotify Premium: Enjoy ad-free music to soundtrack your life.
• Free Coffee & Merch Markouts: Savor complimentary handcrafted beverages and exclusive partner merchandise.
• 401(k) Match: Secure your future with generous company matching contributions.

Additional perks include comprehensive health insurance, paid time off, mental health resources, and partner discounts worldwide. We invest in your well-being and professional development from day one.

Career Growth at Starbucks

At Starbucks, career advancement is real and rewarding. Many of our district managers, regional leaders, and executives started as baristas or operations leads. With robust training programs, leadership development paths, and opportunities across our global network—including Roasteries, corporate roles, and international stores—you'll have clear pathways to grow. The New York Reserve offers unique exposure to premium operations, positioning you for elevated roles in our high-volume, innovative locations.

Training & Development

From onboarding to ongoing learning via Starbucks College Achievement Plan, we equip you with skills for success. Leadership workshops and mentorship ensure you're always evolving.

Why Join Starbucks

Joining Starbucks means more than a job—it's a chance to be part of a purpose-driven culture that values inclusivity, innovation, and impact. In New York, you'll work in an iconic destination, serving discerning guests while honing skills in a premium environment. Our commitment to ethical sourcing, sustainability, and community engagement aligns with forward-thinking professionals. With competitive pay estimated at $55,000-$65,000 annually (based on market rates for similar roles in NYC), plus unparalleled benefits, this is your opportunity to elevate your career at the pinnacle of coffee excellence.

Role FAQs

What is the work environment like at New York Reserve?

Fast-paced, premium, and collaborative, with a focus on innovation and guest experience in a stunning architectural setting.

Is prior leadership experience required?

While beneficial, we prioritize potential, strong interpersonal skills, and a passion for operations.

What shifts can I expect?

Flexible scheduling including early mornings, evenings, weekends, nights, and holidays to meet business needs.

Are there opportunities for advancement?

Absolutely—Starbucks promotes from within, with tailored development for high performers.

How does Starbucks support diversity and inclusion?

We foster an inclusive culture, with policies ensuring equal opportunity and resources for underrepresented partners.