Overview

As a member of Oracle's Support organization, the Accounting Analyst 3-Support (NetSuite ERP) delivers post-sales support and solutions to customers in the Philippines. You will resolve non-technical inquiries and technical issues via phone and electronic channels while acting as a key advocate for customer needs. Serve as the primary point of contact, facilitating relationships and assisting internal teams with escalated issues.

Responsibilities

• Resolve post-sales non-technical customer inquiries via phone, email, and electronic support tools.
• Troubleshoot technical questions related to NetSuite ERP usage and functionality.
• Act as primary point of contact for customers, building strong relationships with the Support team.
• Provide advice and assistance to internal Oracle employees on diverse customer situations.
• Handle escalated issues, ensuring timely resolution and customer satisfaction.
• Advocate for customer needs within Oracle, influencing product and service improvements.
• Maintain accurate records of customer interactions and support cases in CRM systems.
• Collaborate with cross-functional teams to deliver comprehensive support solutions.

Qualifications

• Bachelor's degree in Accounting, Finance, Business, or related field.
• 3+ years of experience in accounting analysis or ERP support, preferably NetSuite.
• Strong knowledge of accounting principles and NetSuite ERP modules.
• Excellent communication skills for phone and electronic customer interactions.
• Proven problem-solving abilities in troubleshooting technical and non-technical issues.
• Experience in customer service or support roles within a fast-paced environment.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health insurance and wellness programs.
• Generous paid time off and flexible work arrangements.
• Professional development opportunities and Oracle certification support.
• Employee stock purchase plan and retirement savings options.