Overview

Associate Technical Support Engineers at Oracle participate in an initial onboarding experience focused on building customer management and technical knowledge through training, development, and shadowing. In this role, you will support Oracle's accounting applications by troubleshooting issues, providing solutions, and ensuring high customer satisfaction. Join our team in Uruguay to kickstart your career in technical support.

Responsibilities

• Provide technical support for Oracle accounting software products via phone, email, and chat.
• Troubleshoot and resolve customer issues related to financial modules and integrations.
• Collaborate with engineering teams to escalate and track complex bugs.
• Document support cases and solutions in the knowledge base.
• Participate in onboarding training and shadowing senior engineers.
• Develop customer management skills through direct interactions.
• Analyze logs and system data to diagnose accounting-related problems.
• Contribute to continuous improvement of support processes and tools.

Qualifications

• Bachelor's degree in Computer Science, Accounting, or related field.
• 1+ years of experience in technical support or IT helpdesk.
• Familiarity with Oracle Financials or ERP systems preferred.
• Strong problem-solving skills and attention to detail.
• Excellent communication skills in English and Spanish.
• Ability to work in a fast-paced, remote-hybrid environment.

Benefits

• Competitive salary and performance bonuses.
• Comprehensive health and dental insurance.
• Flexible remote work options in Uruguay.
• Professional development and certification reimbursements.
• Generous paid time off and parental leave.