Adv Customer Service Support Snr Manager
Oracle
Adv Customer Service Support Snr Manager
Job Description
Overview
Manages teams handling end-to-end hardware installation, troubleshooting, and network communications implementation across data centers and customer environments in the Singapore region. Oversees complex trend resolution, team training, and collaboration with development teams and vendors to address technical challenges. Leads on-call support and regional standby rotations to ensure seamless operations.
Responsibilities
- Manage teams conducting hardware installation and troubleshooting.
- Oversee network communications and solutions implementation.
- Monitor data center and customer environments regionally.
- Address escalated complex trends and document resolutions.
- Assess skills and deliver training for technician development.
- Lead collaboration with service, development, and vendor teams.
- Provide subject matter expertise on technical implications.
- Manage on-call support and participate in standby rotations.
Qualifications
- 10+ years in technical support or IT operations management.
- Proven experience leading hardware and network teams.
- Deep knowledge of data center operations and troubleshooting.
- Strong leadership and team development skills.
- Excellent collaboration with cross-functional stakeholders.
- Availability for on-call and standby rotations in Singapore.
Benefits
- Competitive salary and performance bonuses.
- Comprehensive health and wellness coverage.
- Professional development and training opportunities.
- Flexible work arrangements and hybrid options.
- Generous paid time off and regional allowances.
Locations
- Singapore, SG
Salary
Skills Required
- Hardware installation and troubleshootingintermediate
- Network communications and solutions implementationintermediate
- Data center and customer environment operations managementintermediate
- Complex trend analysis and problem resolution documentationintermediate
- Technician training and skill developmentintermediate
- Collaboration with service, development teams, and external vendors for technical problem resolutionintermediate
- Subject matter expertise on downstream implicationsintermediate
- On-call support and regional standby rotationsintermediate
Responsibilities
- Manages teams conducting end-to-end hardware installation and troubleshooting
- Oversees teams implementing network communications and solutions
- Oversees data center environments, customer environments, and/or operations for a region
- Addresses identified and escalated complex trends, and ensures problem resolutions are documented
- Determines scope of skills and requirement of trainings to advance less experienced technicians in their understandings and refine technicians' skill set
- Leads collaboration between service and development teams and external vendors to resolve highly complex technical problems, providing subject matter expertise around downstream implications
- Manages team to provide on-call support and participates in regional standby rotations for a region
Benefits
- general: Health Insurance
- general: 401(k)
- general: Stock Options
- general: Flexible PTO
Answer 10 quick questions to check your fit for Adv Customer Service Support Snr Manager @ Oracle.
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Adv Customer Service Support Snr Manager
Oracle
Adv Customer Service Support Snr Manager
Job Description
Overview
Manages teams handling end-to-end hardware installation, troubleshooting, and network communications implementation across data centers and customer environments in the Singapore region. Oversees complex trend resolution, team training, and collaboration with development teams and vendors to address technical challenges. Leads on-call support and regional standby rotations to ensure seamless operations.
Responsibilities
- Manage teams conducting hardware installation and troubleshooting.
- Oversee network communications and solutions implementation.
- Monitor data center and customer environments regionally.
- Address escalated complex trends and document resolutions.
- Assess skills and deliver training for technician development.
- Lead collaboration with service, development, and vendor teams.
- Provide subject matter expertise on technical implications.
- Manage on-call support and participate in standby rotations.
Qualifications
- 10+ years in technical support or IT operations management.
- Proven experience leading hardware and network teams.
- Deep knowledge of data center operations and troubleshooting.
- Strong leadership and team development skills.
- Excellent collaboration with cross-functional stakeholders.
- Availability for on-call and standby rotations in Singapore.
Benefits
- Competitive salary and performance bonuses.
- Comprehensive health and wellness coverage.
- Professional development and training opportunities.
- Flexible work arrangements and hybrid options.
- Generous paid time off and regional allowances.
Locations
- Singapore, SG
Salary
Skills Required
- Hardware installation and troubleshootingintermediate
- Network communications and solutions implementationintermediate
- Data center and customer environment operations managementintermediate
- Complex trend analysis and problem resolution documentationintermediate
- Technician training and skill developmentintermediate
- Collaboration with service, development teams, and external vendors for technical problem resolutionintermediate
- Subject matter expertise on downstream implicationsintermediate
- On-call support and regional standby rotationsintermediate
Responsibilities
- Manages teams conducting end-to-end hardware installation and troubleshooting
- Oversees teams implementing network communications and solutions
- Oversees data center environments, customer environments, and/or operations for a region
- Addresses identified and escalated complex trends, and ensures problem resolutions are documented
- Determines scope of skills and requirement of trainings to advance less experienced technicians in their understandings and refine technicians' skill set
- Leads collaboration between service and development teams and external vendors to resolve highly complex technical problems, providing subject matter expertise around downstream implications
- Manages team to provide on-call support and participates in regional standby rotations for a region
Benefits
- general: Health Insurance
- general: 401(k)
- general: Stock Options
- general: Flexible PTO
Answer 10 quick questions to check your fit for Adv Customer Service Support Snr Manager @ Oracle.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs