Overview

Become our customers’ trusted technical advisor and develop a deep knowledge of their systems and needs. You’ll support the operation of infrastructure and platform deployments onsite and in cloud, delivering services that drive customer success and innovation. • Provide production operation support for ODI • Support the stability, availability, and performance of critical business systems • Install, configure, and operate Exadata and other Oracle Infrastructure Platform products • Deliver solution architecture advice, reviews, and conceptual support • Analyze product problems to find resolutions • Resolve new and complex issues, research technical enquiries, and handle user problems • Support software installation, configuration, health checks, and performance assessments • Educate customers on product features, issues, evolutions, upgrades, benefits, and patches