Overview

Client Success Specialist II is a renewal and inside sales team member responsible for driving maximum adoption of Oracle solutions. This role focuses on product expansion and client retention to ensure long-term customer success. Based in Denver, CO, the position plays a key role in optimizing client value from Oracle's cloud and software offerings.

Responsibilities

• Manage renewal processes for client contracts, ensuring timely upsell and cross-sell opportunities.
• Drive product adoption by identifying expansion opportunities within existing accounts.
• Build and maintain strong relationships with key client stakeholders to promote retention.
• Conduct business reviews to assess usage, satisfaction, and areas for growth.
• Collaborate with sales and support teams to develop tailored success plans.
• Track client health metrics and proactively address risks to prevent churn.
• Utilize CRM tools to forecast renewals and pipeline for product expansions.
• Deliver product training and enablement to maximize client ROI from Oracle solutions.

Qualifications

• 3+ years of experience in client success, account management, or inside sales.
• Proven track record in SaaS renewals, expansion, and retention.
• Strong understanding of Oracle Cloud or enterprise software solutions.
• Excellent communication and relationship-building skills.
• Proficiency in CRM systems like Salesforce and data analytics tools.
• Bachelor's degree in Business, Marketing, or related field.

Benefits

• Competitive base salary plus uncapped commission and bonuses.
• Comprehensive health, dental, and vision insurance.
• 401(k) matching and employee stock purchase program.
• Flexible remote work options and generous PTO policy.
• Professional development stipend and career growth opportunities at Oracle.