Overview

The Oracle Cloud organization seeks a Cloud Customer Success Specialist in São Paulo, SP, Brazil, to serve as a trusted customer advisor. Guide clients through cloud adoption, best practices, and usage while acting as their advocate within Oracle. This role demands technical expertise alongside a customer-centric mindset, ownership behavior, and unwavering focus on customer success.

Responsibilities

• Advise customers on Oracle Cloud adoption strategies and best practices.
• Support clients in optimizing cloud usage and resolving technical issues.
• Act as the primary customer advocate within Oracle's internal teams.
• Drive customer success metrics, including adoption rates and satisfaction scores.
• Conduct workshops and training sessions on cloud solutions.
• Collaborate with sales, product, and support teams to address customer needs.
• Monitor customer health and proactively identify risks or opportunities.
• Develop and share customer success stories and case studies.

Qualifications

• Proven experience in cloud computing, preferably with Oracle Cloud Infrastructure (OCI).
• Strong customer-facing skills with a customer-centric approach.
• Technical proficiency in cloud services, architecture, and migration.
• Excellent communication and presentation abilities in Portuguese and English.
• Demonstrated ownership mindset and problem-solving capabilities.
• Bachelor's degree in Computer Science, IT, or related field; relevant certifications preferred.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health, dental, and vision insurance.
• Flexible remote work options and generous PTO policy.
• Professional development with Oracle certifications and training.
• Access to Oracle's global wellness programs and employee discounts.