Overview

Oracle Customer Success Services (CSS) is seeking a Cloud Engineer in Bucharest, Romania, to deliver proactive and reactive technical support to customers. This role involves supporting the sales team in securing new business opportunities through expert cloud solutions. Join us to drive customer success with Oracle's innovative cloud technologies.

Responsibilities

• Provide proactive and reactive technical support for Oracle Cloud Infrastructure (OCI) to customers.
• Troubleshoot complex cloud-related issues and resolve them efficiently.
• Collaborate with sales teams to demonstrate OCI capabilities and secure new business.
• Perform cloud environment assessments and recommend optimizations.
• Develop and maintain technical documentation for support processes.
• Conduct customer training sessions on OCI best practices.
• Monitor cloud performance metrics and implement proactive measures.
• Participate in on-call rotations for critical customer incidents.

Qualifications

• Bachelor's degree in Computer Science, Engineering, or related field.
• 3+ years of experience in cloud engineering, preferably with Oracle Cloud.
• Strong knowledge of OCI services, including Compute, Storage, and Networking.
• Proficiency in Linux/Unix administration and scripting (Python/Bash).
• Experience with cloud monitoring tools and automation (Terraform/Ansible).
• Excellent problem-solving skills and customer-facing communication abilities.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Flexible work arrangements with hybrid options.
• Professional development and Oracle certification support.
• Generous vacation policy and employee wellness programs.