Overview

Supports hardware repair operations in Oracle’s global cloud computing environment (Oracle Cloud Infrastructure – OCI). Responsible for identifying and championing ideas to make repairs within OCI’s infrastructure safer, more reliable, and more efficient. Collaborates with cross-functional teams to enhance hardware support processes in a high-scale, mission-critical environment.

Responsibilities

• Identify and champion innovative ideas to improve safety, reliability, and efficiency of hardware repairs in OCI data centers.
• Analyze hardware failure patterns and develop proactive solutions to minimize downtime.
• Collaborate with engineering teams to design and implement repair procedures and tools.
• Conduct risk assessments for repair operations and recommend mitigation strategies.
• Lead initiatives to standardize hardware support processes across global OCI regions.
• Provide technical guidance and training to field support teams on best practices.
• Monitor key performance metrics for repair operations and drive continuous improvements.
• Partner with vendors to ensure high-quality hardware components and timely resolutions.

Qualifications

• Bachelor’s degree in Computer Science, Electrical Engineering, or related field.
• 5+ years of experience in hardware support, data center operations, or cloud infrastructure.
• Strong knowledge of server hardware, networking, and storage systems.
• Proven track record of process improvement and operational excellence.
• Excellent problem-solving skills and ability to work in fast-paced environments.
• Experience with large-scale cloud infrastructure (OCI, AWS, Azure preferred).

Benefits

• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement savings plan with company match.
• Generous paid time off and flexible work arrangements.
• Professional development and tuition reimbursement programs.
• Employee stock purchase plan and performance bonuses.