Cloud Incident Manager – AMERICAS Service Desk L2
Oracle
Cloud Incident Manager – AMERICAS Service Desk L2
Job Description
Overview
A great opportunity to join the Global Service Desk in Oracle Customer Success Services organization. The Service Desk delivers high-standard incident management, escalation management and customer service support to Oracle Cloud Success Services customers. The ultimate role of the Service Desk is to grant customers an enhanced Oracle experience and to ensure the appropriate level of service management. The role requires remote, technical work on AMERICAS day shifts (Mon-Fri), working as part of the global Service Desk delivering Level 2 incident, SR and escalation management to Oracle customers for Oracle Cloud Infrastructure (Compute, Storage, Networking, Automation, Load Balancer, OKE ) , Oracle Cloud Database Services ( Exadata Cloud Service, Base Database Service, Autonomous Database ) and connected Oracle solutions.
Locations
- ZAPOPAN, JALISCO, MX (Remote)
Salary
Skills Required
- Technical expertise in Oracle Cloud Infrastructure (Compute, Storage, Networking, Automation, Load Balancer, OKE)intermediate
- Technical expertise in Oracle Cloud Database Services (Exadata Cloud Service, Base Database Service, Autonomous Database)intermediate
- Level 2 incident and escalation management skillsintermediate
Responsibilities
- Deliver high-standard incident management, escalation management, and customer service support to Oracle Cloud Success Services customers
- Work remotely on AMERICAS day shifts (Mon-Fri) as part of the global Service Desk
- Provide Level 2 incident, SR, and escalation management to Oracle customers
- Handle Oracle Cloud Infrastructure (Compute, Storage, Networking, Automation, Load Balancer, OKE)
- Handle Oracle Cloud Database Services (Exadata Cloud Service, Base Database Service, Autonomous Database)
- Handle connected Oracle solutions
Benefits
- general: Health Insurance
- general: 401(k)
- general: Stock Options
- general: Flexible PTO
Answer 10 quick questions to check your fit for Cloud Incident Manager – AMERICAS Service Desk L2 @ Oracle.
Related Books and Jobs
Cloud Incident Manager – AMERICAS Service Desk L2
Oracle
Cloud Incident Manager – AMERICAS Service Desk L2
Job Description
Overview
A great opportunity to join the Global Service Desk in Oracle Customer Success Services organization. The Service Desk delivers high-standard incident management, escalation management and customer service support to Oracle Cloud Success Services customers. The ultimate role of the Service Desk is to grant customers an enhanced Oracle experience and to ensure the appropriate level of service management. The role requires remote, technical work on AMERICAS day shifts (Mon-Fri), working as part of the global Service Desk delivering Level 2 incident, SR and escalation management to Oracle customers for Oracle Cloud Infrastructure (Compute, Storage, Networking, Automation, Load Balancer, OKE ) , Oracle Cloud Database Services ( Exadata Cloud Service, Base Database Service, Autonomous Database ) and connected Oracle solutions.
Locations
- ZAPOPAN, JALISCO, MX (Remote)
Salary
Skills Required
- Technical expertise in Oracle Cloud Infrastructure (Compute, Storage, Networking, Automation, Load Balancer, OKE)intermediate
- Technical expertise in Oracle Cloud Database Services (Exadata Cloud Service, Base Database Service, Autonomous Database)intermediate
- Level 2 incident and escalation management skillsintermediate
Responsibilities
- Deliver high-standard incident management, escalation management, and customer service support to Oracle Cloud Success Services customers
- Work remotely on AMERICAS day shifts (Mon-Fri) as part of the global Service Desk
- Provide Level 2 incident, SR, and escalation management to Oracle customers
- Handle Oracle Cloud Infrastructure (Compute, Storage, Networking, Automation, Load Balancer, OKE)
- Handle Oracle Cloud Database Services (Exadata Cloud Service, Base Database Service, Autonomous Database)
- Handle connected Oracle solutions
Benefits
- general: Health Insurance
- general: 401(k)
- general: Stock Options
- general: Flexible PTO
Answer 10 quick questions to check your fit for Cloud Incident Manager – AMERICAS Service Desk L2 @ Oracle.
Related Books and Jobs