Cloud Support Engineer 2
Oracle
Cloud Support Engineer 2
Job Description
Overview
The Cloud Support Engineer 2 provides premium customer support for OCI’s large enterprise customers in Japan, delivering white-glove service through 24/7 shift rotations including evenings, weekends, and holidays. This role requires fluent Japanese communication with customers and English collaboration with internal service, development, and operations teams. Join Oracle to ensure exceptional support tailored to customer needs in a dynamic cloud environment.
Responsibilities
- Provide 24/7 technical support for OCI services to premium enterprise customers via phone, email, and chat.
- Troubleshoot complex cloud infrastructure issues, including compute, storage, networking, and database services.
- Communicate effectively in Japanese with customers and in English with global internal teams.
- Perform root cause analysis and escalate issues to development and operations teams as needed.
- Document support cases, solutions, and knowledge base articles for continuous improvement.
- Monitor customer environments proactively to prevent issues and optimize performance.
- Collaborate on customer success initiatives, including onboarding and best practices guidance.
- Participate in on-call rotations and contribute to post-incident reviews for service reliability.
Qualifications
- Bachelor’s degree in Computer Science, Engineering, or related field.
- 2+ years of experience in cloud support, IT operations, or technical support roles.
- Fluency in Japanese (business level) and English (conversational proficiency).
- Strong knowledge of Oracle Cloud Infrastructure (OCI) or comparable cloud platforms (AWS, Azure, GCP).
- Proficiency in Linux/Unix systems, networking, and scripting (Python/Bash).
- Excellent problem-solving skills and customer-facing communication abilities.
Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and holiday schedule.
- Professional development and Oracle certification reimbursement.
- Flexible remote/hybrid work options in Tokyo.
Locations
- TOKYO, Japan, JP
Salary
Skills Required
- Japanese language skillsintermediate
- English language skillsintermediate
Responsibilities
- Provide Customer Support for OCI’s premium customers
- Work a 24/7 shift rotation, including evenings, weekends and public holidays
- Provide ‘white glove treatment’ tailored to customer needs
- Work in Japanese with the customer side
- Work in English with internal teams (Service teams, Development teams, Ops teams, etc)
Benefits
- general: Health Insurance
- general: 401(k)
- general: Stock Options
- general: Flexible PTO
Answer 10 quick questions to check your fit for Cloud Support Engineer 2 @ Oracle.
10 Questions
~2 Minutes
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Cloud Support Engineer 2
Oracle
Cloud Support Engineer 2
Job Description
Overview
The Cloud Support Engineer 2 provides premium customer support for OCI’s large enterprise customers in Japan, delivering white-glove service through 24/7 shift rotations including evenings, weekends, and holidays. This role requires fluent Japanese communication with customers and English collaboration with internal service, development, and operations teams. Join Oracle to ensure exceptional support tailored to customer needs in a dynamic cloud environment.
Responsibilities
- Provide 24/7 technical support for OCI services to premium enterprise customers via phone, email, and chat.
- Troubleshoot complex cloud infrastructure issues, including compute, storage, networking, and database services.
- Communicate effectively in Japanese with customers and in English with global internal teams.
- Perform root cause analysis and escalate issues to development and operations teams as needed.
- Document support cases, solutions, and knowledge base articles for continuous improvement.
- Monitor customer environments proactively to prevent issues and optimize performance.
- Collaborate on customer success initiatives, including onboarding and best practices guidance.
- Participate in on-call rotations and contribute to post-incident reviews for service reliability.
Qualifications
- Bachelor’s degree in Computer Science, Engineering, or related field.
- 2+ years of experience in cloud support, IT operations, or technical support roles.
- Fluency in Japanese (business level) and English (conversational proficiency).
- Strong knowledge of Oracle Cloud Infrastructure (OCI) or comparable cloud platforms (AWS, Azure, GCP).
- Proficiency in Linux/Unix systems, networking, and scripting (Python/Bash).
- Excellent problem-solving skills and customer-facing communication abilities.
Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and holiday schedule.
- Professional development and Oracle certification reimbursement.
- Flexible remote/hybrid work options in Tokyo.
Locations
- TOKYO, Japan, JP
Salary
Skills Required
- Japanese language skillsintermediate
- English language skillsintermediate
Responsibilities
- Provide Customer Support for OCI’s premium customers
- Work a 24/7 shift rotation, including evenings, weekends and public holidays
- Provide ‘white glove treatment’ tailored to customer needs
- Work in Japanese with the customer side
- Work in English with internal teams (Service teams, Development teams, Ops teams, etc)
Benefits
- general: Health Insurance
- general: 401(k)
- general: Stock Options
- general: Flexible PTO
Answer 10 quick questions to check your fit for Cloud Support Engineer 2 @ Oracle.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs