Overview

Oracle is seeking Cloud Support Engineers in India to support OCI's growing Commercial Cloud Customers. You will provide technical support for cloud infrastructure, resolve complex issues, and ensure high customer satisfaction. Join a dynamic team driving Oracle's cloud innovation.

Responsibilities

• Provide L2/L3 technical support for OCI services including compute, storage, and networking.
• Troubleshoot and resolve customer issues via tickets, chats, and phone support.
• Collaborate with engineering teams to diagnose and fix platform bugs.
• Monitor cloud environments using OCI tools and respond to alerts proactively.
• Document solutions, create knowledge base articles, and contribute to runbooks.
• Perform root cause analysis (RCA) for critical incidents and implement preventive measures.
• Assist customers with OCI architecture best practices and migrations.
• Participate in on-call rotations to ensure 24/7 global support coverage.

Qualifications

• Bachelor's degree in Computer Science, IT, or related field.
• 2+ years of experience in cloud support, DevOps, or systems administration.
• Strong knowledge of Linux/Unix systems and scripting (Python/Bash).
• Hands-on experience with OCI, AWS, Azure, or GCP cloud platforms.
• Proficiency in networking, virtualization, and container technologies (Docker/Kubernetes).
• Excellent problem-solving skills and ability to work in a fast-paced environment.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health insurance for employee and family.
• Generous paid time off and flexible work arrangements.
• Professional development with Oracle training and certifications.
• Employee stock purchase plan and retirement benefits.