Overview

At Oracle NetSuite, we empower customers to succeed throughout their journey from onboarding to long-term value realization. As a CSM Manager in Zapopan, Jalisco, Mexico, you will lead a diverse team of Customer Success Managers, fostering their professional development. Your leadership will drive customer adoption, satisfaction, and retention through proactive guidance and high-impact educational experiences.

Responsibilities

• Lead and manage a team of Customer Success Managers to deliver exceptional customer outcomes.
• Promote professional development and career growth for team members.
• Drive customer adoption, satisfaction, and retention strategies.
• Ensure CSMs provide proactive, strategic guidance to clients.
• Oversee delivery of high-impact educational experiences and training.
• Monitor team performance metrics and customer health scores.
• Collaborate with sales, product, and support teams for seamless customer journeys.
• Identify opportunities for customer expansion and upsell.

Qualifications

• 5+ years in customer success, account management, or SaaS roles.
• 2+ years of leadership experience managing customer-facing teams.
• Proven track record driving customer retention and expansion.
• Strong understanding of cloud ERP/CRM solutions like NetSuite.
• Excellent communication and interpersonal skills.
• Bilingual proficiency in English and Spanish preferred.

Benefits

• Competitive salary and performance bonuses.
• Comprehensive health and wellness benefits.
• Generous paid time off and holidays.
• Professional development and training opportunities.
• Flexible work arrangements and modern office in Zapopan.