Overview

Drive maximum adoption of Oracle SaaS solutions and identify product expansion opportunities through high-value client relationships. Serve as the primary point of contact to ensure customer success, satisfaction, and long-term partnership growth. Based in the Philippines, collaborate cross-functionally to deliver exceptional value and retention.

Responsibilities

• Build and maintain strong, trust-based relationships with key client stakeholders.
• Monitor customer health metrics and proactively address risks to adoption.
• Drive onboarding, training, and ongoing usage optimization of Oracle solutions.
• Identify upsell and cross-sell opportunities to expand product footprint.
• Collaborate with sales, product, and support teams to resolve escalations.
• Conduct regular business reviews to showcase value and gather feedback.
• Develop success plans tailored to client goals and KPIs.
• Advocate for customer needs to influence product roadmap enhancements.

Qualifications

• 3+ years in customer success, account management, or SaaS support roles.
• Proven track record driving adoption and expansion in SaaS environments.
• Strong understanding of Oracle Cloud solutions or enterprise SaaS products.
• Excellent communication and relationship-building skills.
• Analytical mindset with experience in customer health metrics and tools.
• Philippines-based with ability to work flexible hours for global clients.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health insurance and wellness programs.
• Generous paid time off and flexible work arrangements.
• Professional development with Oracle training and certifications.
• Employee stock purchase plan and retirement savings options.