Overview

Manage the Network Operations Center (NOC) for Oracle Cloud Infrastructure's (OCI) portfolio of data centers in Nashville, TN. Oversee 24/7 monitoring, incident response, and operational excellence to ensure high availability and performance. Join OCI to lead a dynamic team driving the future of cloud computing.

Responsibilities

• Lead and manage the NOC team, including hiring, training, and performance evaluations.
• Oversee 24/7 monitoring of data center infrastructure, networks, and cloud services.
• Coordinate incident response, triage, and resolution for critical outages and alerts.
• Develop and enforce NOC processes, SLAs, and standard operating procedures.
• Collaborate with engineering, facilities, and support teams for proactive issue prevention.
• Generate reports on NOC performance, uptime metrics, and improvement initiatives.
• Implement tools and automation to enhance monitoring and alerting capabilities.
• Ensure compliance with security protocols and operational best practices.

Qualifications

• 8+ years in NOC, data center operations, or IT infrastructure management.
• 3+ years of leadership experience managing shift-based operations teams.
• Strong knowledge of networking, servers, storage, and cloud infrastructure (e.g., OCI, AWS).
• Experience with monitoring tools like Splunk, Nagios, or Prometheus.
• Proven track record in incident management and root cause analysis.
• Excellent communication skills and ability to thrive in a fast-paced environment.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health, dental, and vision insurance.
• 401(k) matching and employee stock purchase program.
• Generous PTO, parental leave, and flexible work options.
• Professional development, tuition reimbursement, and career growth opportunities.