Overview

Data Center Technician-2 role supports Cloud Hardware Services in Oracle's Phoenix, AZ data center. Responsibilities include hardware installation, maintenance, and troubleshooting to ensure 24/7 operations. Must be flexible with shift schedules to cover round-the-clock needs.

Responsibilities

• Install, configure, and rack server, storage, and networking hardware in data center environments.
• Perform routine maintenance, diagnostics, and repairs on cloud infrastructure equipment.
• Troubleshoot hardware failures, cabling issues, and power problems swiftly to minimize downtime.
• Monitor environmental conditions, including temperature, humidity, and airflow in the data center.
• Execute hardware decommissions, asset tagging, and inventory management processes.
• Collaborate with engineering teams on new deployments and upgrades.
• Follow safety protocols and data center best practices during all operations.
• Document all activities, incidents, and resolutions in ticketing and logging systems.

Qualifications

• 2+ years of hands-on experience in data center operations or IT hardware support.
• Strong knowledge of server hardware, rack-and-stack procedures, and cabling standards.
• Experience with Linux/Unix systems and basic networking concepts (TCP/IP, switches).
• Ability to lift 50+ lbs and work in a 24/7 shift environment, including nights/weekends.
• Excellent problem-solving skills and attention to detail under pressure.
• A+ certification or equivalent (CompTIA, Cisco CCNA) preferred.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health, dental, and vision insurance coverage.
• 401(k) retirement savings with company matching.
• Paid time off, holidays, and flexible shift differentials.
• Professional development opportunities and tuition reimbursement.