Overview

Oracle Cloud Infrastructure (OCI) is seeking a Data Center Technician in Saudi Arabia to deliver technical support and installations in OCI datacenters. The role involves break-fix tasks, hardware and network deployments, cabling, rack installations, site planning, and problem escalation while prioritizing ticketing queues to meet SLAs. Provide 24x7 site coverage to ensure uninterrupted operations.

Responsibilities

• Perform break-fix repairs on hardware, servers, and storage systems.
• Deploy and install racks, cabling, and networking equipment.
• Conduct site planning and preparation for new installations.
• Monitor and prioritize ticketing queues for timely resolutions.
• Escalate complex issues to senior teams and vendors.
• Ensure compliance with internal policies and service level agreements.
• Provide 24x7 on-site coverage and emergency response.
• Maintain accurate documentation of all activities and inventory.

Qualifications

• 2+ years of experience in data center operations or IT support.
• Strong knowledge of server hardware, networking, and cabling.
• Familiarity with Oracle Cloud Infrastructure or similar cloud platforms.
• Ability to troubleshoot hardware and network issues effectively.
• Excellent problem-solving skills and attention to detail.
• Availability for 24x7 shifts and willingness to work in Saudi Arabia.

Benefits

• Competitive salary and performance bonuses.
• Comprehensive health insurance and medical coverage.
• Housing allowance and relocation support.
• Professional development and Oracle training programs.
• Generous paid time off and employee wellness programs.