Overview

Responsible for effective delivery of technical support and installations in Oracle Cloud Infrastructure (OCI) data centers, including break-fix tasks for hardware, network, cabling, and rack deployments. Prioritize ticketing queues, resolve escalations, and clear blocking issues to ensure continued technician activities in line with internal policies and SLAs. Provide 24x7 site coverage for OCI data center sites in Casablanca, Morocco.

Responsibilities

• Perform break-fix repairs on hardware, servers, and storage systems.
• Execute network troubleshooting and cabling installations.
• Deploy and manage racks, power, and cooling infrastructure.
• Prioritize and resolve ticketing queues efficiently.
• Handle problem escalations and coordinate with engineering teams.
• Conduct site planning and preparation for new installations.
• Ensure 24x7 operational coverage and on-call support.
• Maintain compliance with safety policies and SLAs.

Qualifications

• 2+ years of data center technician experience.
• Strong knowledge of server hardware and networking.
• Experience with cabling, racking, and deployments.
• Ability to work 24x7 shifts including nights and weekends.
• Excellent problem-solving and troubleshooting skills.
• Relevant certifications (e.g., A+, Network+, OCI preferred).

Benefits

• Competitive salary and performance bonuses.
• Comprehensive health and wellness coverage.
• Professional development and certification support.
• Employee stock purchase program.
• Flexible 24x7 shift schedules with premium pay.