Overview

As a Delivery Manager (Individual Contributor) on the NetSuite ACS Products Team, you will join a collaborative group of business process and industry experts. Your role involves developing and delivering strategic guidance to existing customers on optimizing NetSuite usage. Drive customer success through proactive advice and tailored support solutions.

Responsibilities

• Lead delivery of advanced customer support services for NetSuite implementations.
• Provide strategic guidance on business process optimization using NetSuite.
• Collaborate with customers to identify and resolve complex product issues.
• Develop and present customized roadmaps for NetSuite adoption and enhancement.
• Coordinate with cross-functional teams to ensure seamless service delivery.
• Monitor customer health metrics and proactively address risks.
• Contribute to product feedback loops to improve NetSuite offerings.
• Mentor junior team members on best practices in customer delivery.

Qualifications

• 5+ years in customer success, consulting, or delivery management roles.
• Deep expertise in NetSuite ERP, preferably with ACS experience.
• Strong knowledge of business processes in finance, supply chain, or CRM.
• Excellent communication and presentation skills for executive stakeholders.
• Proven track record of driving customer satisfaction and retention.
• Bachelor's degree in Business, IT, or related field; certifications preferred.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health, dental, and vision insurance.
• 401(k) matching and employee stock purchase plan.
• Flexible remote work options across the United States.
• Professional development stipend and certification reimbursement.