Overview

Oracle's Field Support Specialist in Japan provides first-line on-site support for hardware, software, applications, and networking to customers and field personnel. This role ensures seamless system operations through hands-on troubleshooting at customer sites or remotely. Join Oracle to deliver exceptional technical support in a dynamic environment.

Responsibilities

• Deliver on-site and remote support for hardware, software, and networking issues.
• Troubleshoot and resolve customer system problems efficiently.
• Install, configure, and maintain Oracle software applications.
• Collaborate with field personnel to support deployments and upgrades.
• Document support cases and solutions in Oracle's ticketing system.
• Perform preventive maintenance and system health checks.
• Train customers on basic system usage and best practices.
• Escalate complex issues to senior support teams when necessary.

Qualifications

• 2+ years of experience in IT field support or technical services.
• Strong knowledge of hardware, software, networking, and Oracle products.
• Fluency in Japanese and English (spoken and written).
• Excellent problem-solving and customer service skills.
• Ability to travel to customer sites in Japan as required.
• Bachelor's degree in Computer Science, IT, or related field.

Benefits

• Competitive salary and performance bonuses.
• Comprehensive health and dental insurance.
• Generous paid time off and holidays.
• Professional development and Oracle certification training.
• Employee stock purchase plan and retirement savings.