Overview

The Advanced Customer Support team of Oracle NetSuite Professional Services seeks a senior-level Functional Solutions Consultant for Managed Services. This role focuses on delivering expert support for NetSuite implementations in High-Tech, Services, or General Business verticals. Ideal candidates bring deep industry knowledge and consulting experience to drive customer success.

Responsibilities

• Provide advanced functional support for NetSuite ACS Managed Services clients.
• Analyze and resolve complex customer issues in High-Tech, Services, or GB verticals.
• Configure and optimize NetSuite modules including ERP, CRM, and Financials.
• Conduct root cause analysis and implement preventive solutions.
• Collaborate with customers to define and achieve business objectives.
• Deliver training, documentation, and best practices for NetSuite usage.
• Participate in escalations and knowledge transfer within the support team.
• Contribute to continuous improvement of ACS service offerings.

Qualifications

• 8+ years of NetSuite consulting or implementation experience.
• Proven expertise in High-Tech, Services, or General Business industries.
• NetSuite SuiteFoundation or Functional Consultant certification required.
• Strong problem-solving and analytical skills.
• Excellent communication and customer-facing abilities.
• Bachelor's degree in Business, IT, or related field.

Benefits

• Competitive salary and performance bonuses.
• Comprehensive health, dental, and vision insurance.
• 401(k) matching and retirement savings plan.
• Flexible remote work options across the US.
• Professional development and certification reimbursement.