Overview

Oracle is seeking a highly experienced Physical Security Systems Service Manager to implement, develop, and manage the Global Data Center Security Systems Service Desk function. This role will provide essential repair and maintenance services across the global data center portfolio. Based in the United Kingdom, the position ensures robust security system reliability and operational excellence.

Responsibilities

• Lead the implementation and development of the Global Data Center Security Systems Service Desk.
• Manage repair, maintenance, and troubleshooting services for physical security systems worldwide.
• Oversee a team of service desk technicians, ensuring high performance and accountability.
• Develop and enforce service level agreements (SLAs) and response protocols for security incidents.
• Coordinate with global data center teams to prioritize and resolve security system issues.
• Monitor system performance, identify trends, and recommend improvements or upgrades.
• Ensure compliance with security standards, regulations, and Oracle policies across all sites.
• Prepare reports, metrics, and budgets for security systems service operations.

Qualifications

• 10+ years of experience in physical security systems management, preferably in data centers.
• Proven track record in service desk operations and team leadership.
• Deep expertise in access control, CCTV, intrusion detection, and related security technologies.
• Strong knowledge of global data center operations and infrastructure.
• Excellent project management skills with experience in multi-site environments.
• Bachelor's degree in Engineering, IT, Security Management, or related field.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health, dental, and vision insurance.
• Generous retirement savings plan with company matching.
• Flexible working arrangements and paid time off.
• Professional development opportunities and career growth at Oracle.