Overview

Provide critical support for access control, biometric, Physical Identity Access Management (PIAM), lobby kiosk, and other security system applications—including RightCrowd, HID SAFE, Lenel, and Alcatraz AI—across Oracle’s hyperscale, colocation, and corporate sites. Ensure seamless operations and reliability of Global Physical Security (GPS) Systems. Collaborate with global teams to maintain and enhance security infrastructure in Redwood City, CA.

Responsibilities

• Monitor, troubleshoot, and resolve issues for OCI-hosted security applications across hyperscale and colocation sites.
• Administer access control systems like RightCrowd and HID SAFE, ensuring compliance and uptime.
• Manage biometric and PIAM solutions, including Alcatraz AI integrations for identity verification.
• Support lobby kiosk operations and user access workflows in corporate environments.
• Perform system upgrades, patches, and configurations for Lenel and related platforms.
• Collaborate with cross-functional teams to deploy new security features and enhancements.
• Develop and maintain documentation, runbooks, and operational procedures for GPS systems.
• Respond to incidents 24/7, minimizing downtime and ensuring business continuity.

Qualifications

• Bachelor’s degree in Computer Science, IT, or related field; or equivalent experience.
• 3+ years in application engineering, preferably with physical security or access control systems.
• Hands-on experience with OCI, AWS, or similar cloud platforms for application support.
• Proficiency in systems like RightCrowd, HID SAFE, Lenel OnGuard, or Alcatraz AI.
• Strong troubleshooting skills in Linux/Unix environments and scripting (Python/Bash).
• Excellent communication skills and ability to work in a global, on-call rotation.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health, dental, and vision insurance.
• 401(k) matching and employee stock purchase program.
• Flexible time off, parental leave, and wellness programs.
• Professional development opportunities and tuition reimbursement.