Overview

HLGIU Consulting delivers managed services for the hospitality industry, supporting hotel operations through Oracle Hospitality technology. As a Help Desk Agent (German Speaker), you will provide remote technical support, resolve incidents, and ensure excellent customer experiences for hotel systems. Join our team in a fully remote role based in Germany.

Responsibilities

• Provide first-line technical support for Oracle Hospitality applications via phone, email, and chat in German.
• Troubleshoot and resolve system incidents related to hotel property management systems (PMS).
• Log and track support tickets using Oracle service management tools.
• Escalate complex issues to senior support or development teams as needed.
• Deliver training and guidance to hotel staff on system usage and best practices.
• Monitor system performance and proactively identify potential issues.
• Maintain accurate documentation of resolutions and customer interactions.
• Collaborate with cross-functional teams to improve service quality and processes.

Qualifications

• Fluency in German (native or C1 level) with strong English communication skills.
• 1+ years of experience in help desk or technical support roles.
• Familiarity with Oracle Hospitality OPERA PMS or similar hospitality software.
• Knowledge of ITIL processes and ticketing systems.
• Strong problem-solving skills and customer service orientation.
• Comfortable working remotely with reliable internet and home office setup.

Benefits

• Fully remote work from anywhere in Germany.
• Competitive salary and performance-based bonuses.
• Comprehensive health insurance and pension contributions.
• 25+ days of annual paid vacation and flexible working hours.
• Ongoing professional development and Oracle certifications.