Overview

Oracle is seeking an IT Support Technician in Beloit, WI, to provide day-to-day technical support for end-user hardware, software, and project-based initiatives. This role supports two key locations: Beloit Memorial in Beloit, WI, and Fort Memorial in Fort Atkinson, WI, for a leading health system. Join our team to ensure seamless IT operations and exceptional user support.

Responsibilities

• Provide tier-1 technical support for hardware and software issues via phone, email, and in-person.
• Troubleshoot and resolve end-user problems related to desktops, laptops, printers, and peripherals.
• Install, configure, and maintain Windows-based systems and standard software applications.
• Support mobile devices, including smartphones and tablets, for healthcare staff.
• Assist with network connectivity issues and basic Active Directory administration.
• Perform routine maintenance, updates, and backups on user systems.
• Document all support tickets and resolutions in the IT service management system.
• Collaborate on IT projects, such as hardware refreshes and software deployments across sites.

Qualifications

• Associate's degree in IT, Computer Science, or related field; Bachelor's preferred.
• 2+ years of experience in IT support, preferably in a healthcare environment.
• Strong knowledge of Windows OS, Microsoft Office, and common troubleshooting tools.
• Experience with helpdesk ticketing systems (e.g., ServiceNow, Remedy).
• Excellent customer service and communication skills for diverse user base.
• Ability to travel between Beloit Memorial and Fort Memorial locations as needed.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Generous paid time off and holiday schedule.
• Professional development opportunities and tuition reimbursement.