Overview

Oracle is seeking a Lead Customer Deal Desk Specialist (Thai Speaking) in Kuala Lumpur, Malaysia, to oversee deal structuring, pricing approvals, and customer contract negotiations for the Thailand market. This role leads a team in ensuring compliance, optimizing revenue, and accelerating sales cycles within Oracle's Deal Desk operations. Join us to drive strategic customer deals with your bilingual expertise and leadership skills.

Responsibilities

• Lead the Thai-speaking Deal Desk team in reviewing and approving complex customer deals, contracts, and pricing configurations.
• Collaborate with sales, legal, finance, and product teams to structure high-value transactions and resolve deal obstacles.
• Ensure all deals comply with Oracle's pricing policies, revenue recognition rules, and regional regulations.
• Optimize deal terms to maximize revenue, discounts, and customer satisfaction while minimizing risks.
• Mentor and develop junior Deal Desk specialists, providing training on tools and best practices.
• Analyze deal trends, identify process improvements, and implement automation for efficiency.
• Handle escalations for Thai market deals, negotiating with customers and internal stakeholders in Thai and English.
• Generate reports on deal performance, win rates, and pipeline health for leadership review.

Qualifications

• Bachelor's degree in Business, Finance, or related field; advanced degree preferred.
• 5+ years in Deal Desk, sales operations, or contract management, with 2+ years in leadership.
• Fluency in Thai and English (speaking, reading, writing); additional languages a plus.
• Strong knowledge of SaaS pricing models, revenue recognition (ASC 606), and contract terms.
• Proficiency in Oracle systems (e.g., Deal Management, CPQ) or similar CRM/ERP tools.
• Excellent analytical, negotiation, and problem-solving skills with attention to detail.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Flexible work arrangements and hybrid model in Kuala Lumpur.
• Professional development with training and certification opportunities.
• Generous paid time off, parental leave, and employee wellness programs.