Master Principal Sales Consultant

Location: United States

Overview

Seeking a seasoned leader to drive success for critical CSS customers transforming to SaaS and leveraging day 2 services for SaaS/PaaS management. Responsible for innovative solutions, enhancing support services usage, ensuring high customer satisfaction, referenceability, and revenue protection. Act as a trusted advocate across account teams, Sales, Operations, Support, and Delivery.

Responsibilities

• Lead success for key CSS customers during SaaS transformation and day 2 services adoption.
• Develop innovative solutions to optimize customer use of Oracle Support Services.
• Drive exceptional customer satisfaction and referenceability.
• Protect and enhance revenue streams through proactive account management.
• Serve as a trusted advisor and advocate for partners and customers.
• Ensure timely resolution of customer issues and escalations.
• Collaborate across account teams, Sales, Operations, Support, and Delivery.
• Manage relationships to foster long-term customer loyalty and expansion.

Qualifications

• 15+ years in enterprise sales, consulting, or customer success roles.
• Deep expertise in SaaS/PaaS transformations and cloud services.
• Proven track record managing complex, high-value customer accounts.
• Strong leadership skills with cross-functional team collaboration experience.
• Excellent communication and relationship-building abilities.
• Bachelor's degree in Business, IT, or related field; advanced degree preferred.

Benefits

• Competitive base salary and performance-based incentives.
• Comprehensive health, dental, and vision insurance.
• 401(k) matching and retirement savings plan.
• Generous paid time off and flexible work arrangements.
• Professional development and career growth opportunities.