Overview

The Oracle Fusion Cloud CX CPQ - Principal Consultant role is for a techno-functional support expert in Oracle Fusion CX products, based in Bengaluru, Karnataka, India. This position focuses on delivering exceptional customer service through tracking incidents, diagnosis, replication, troubleshooting, and resolving complex, critical cases. Join our team to provide excellence in support for Oracle Fusion Suite of CX products.

Responsibilities

• Track and manage customer incidents from reporting to resolution.
• Diagnose and replicate complex issues in Oracle Fusion CX CPQ.
• Troubleshoot critical technical and functional problems.
• Provide expert support for Oracle Fusion Cloud CX suite.
• Collaborate with customers to understand and resolve support cases.
• Develop and document solutions for recurring issues.
• Perform root cause analysis on high-priority incidents.
• Mentor junior team members on CPQ best practices.

Qualifications

• 8+ years of experience in Oracle Fusion CX CPQ implementation/support.
• Deep expertise in Oracle Fusion Cloud CX techno-functional areas.
• Proven track record in diagnosing and resolving complex cases.
• Strong knowledge of CPQ configuration, customization, and integration.
• Excellent problem-solving and analytical skills.
• Bachelor's degree in Computer Science or related field.

Benefits

• Competitive salary and performance bonuses.
• Comprehensive health insurance coverage.
• Flexible work-from-home options.
• Professional development and certification support.
• Generous paid time off and holidays.