Overview

As a member of Oracle's Customer Success Services, you will deliver post-sales support and solutions to the Oracle customer base while advocating for customer needs. The role focuses on resolving non-technical inquiries via phone and electronic channels, as well as technical questions on Oracle Fusion Cloud EPM applications. This position is based in the United Kingdom and plays a key role in ensuring customer satisfaction and product success.

Responsibilities

• Resolve post-sales non-technical customer inquiries via phone, email, and chat.
• Address technical questions regarding Oracle Fusion Cloud EPM applications.
• Provide implementation support and troubleshooting for EPM solutions.
• Serve as a customer advocate, escalating issues to appropriate teams.
• Deliver proactive guidance on best practices for EPM usage and optimization.
• Collaborate with cross-functional teams to develop tailored solutions.
• Maintain detailed records of customer interactions and resolutions.
• Contribute to knowledge base articles and support documentation.

Qualifications

• Proven experience with Oracle Fusion Cloud EPM implementations.
• Strong technical knowledge of EPM modules (Planning, Financials, etc.).
• Excellent customer service and communication skills.
• Ability to handle inquiries via phone and electronic means effectively.
• Bachelor's degree in IT, Finance, or related field (or equivalent experience).
• Experience in a support or consulting role within enterprise software.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and flexible working arrangements.
• Professional development and Oracle certification support.
• Retirement savings plan with company matching.