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Oracle Fusion Cloud Enterprise Performance Management (EPM) Implementation Support Engineer

Oracle

Customer Support and Service Jobs

Oracle Fusion Cloud Enterprise Performance Management (EPM) Implementation Support Engineer

full-timePosted: Nov 17, 2025

Job Description

Overview

As a member of Oracle's Customer Success Services, you will deliver post-sales support and solutions to the Oracle customer base while advocating for customer needs. The role focuses on resolving non-technical inquiries via phone and electronic channels, as well as technical questions on Oracle Fusion Cloud EPM applications. This position is based in the United Kingdom and plays a key role in ensuring customer satisfaction and product success.

Responsibilities

  • Resolve post-sales non-technical customer inquiries via phone, email, and chat.
  • Address technical questions regarding Oracle Fusion Cloud EPM applications.
  • Provide implementation support and troubleshooting for EPM solutions.
  • Serve as a customer advocate, escalating issues to appropriate teams.
  • Deliver proactive guidance on best practices for EPM usage and optimization.
  • Collaborate with cross-functional teams to develop tailored solutions.
  • Maintain detailed records of customer interactions and resolutions.
  • Contribute to knowledge base articles and support documentation.

Qualifications

  • Proven experience with Oracle Fusion Cloud EPM implementations.
  • Strong technical knowledge of EPM modules (Planning, Financials, etc.).
  • Excellent customer service and communication skills.
  • Ability to handle inquiries via phone and electronic means effectively.
  • Bachelor's degree in IT, Finance, or related field (or equivalent experience).
  • Experience in a support or consulting role within enterprise software.

Benefits

  • Competitive salary and performance-based incentives.
  • Comprehensive health, dental, and vision insurance.
  • Generous paid time off and flexible working arrangements.
  • Professional development and Oracle certification support.
  • Retirement savings plan with company matching.

Locations

  • United Kingdom, GB

Salary

Responsibilities

  • Deliver post-sales support and solutions to Oracle customer base
  • Serve as an advocate for customer needs
  • Resolve post-sales non-technical customer inquiries via phone and electronic means
  • Resolve technical questions regarding the use of Oracle Fusion Cloud applications

Benefits

  • general: Health Insurance
  • general: 401(k)
  • general: Stock Options
  • general: Flexible PTO

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Skill matching & gap identification
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Oracle logo

Oracle Fusion Cloud Enterprise Performance Management (EPM) Implementation Support Engineer

Oracle

Customer Support and Service Jobs

Oracle Fusion Cloud Enterprise Performance Management (EPM) Implementation Support Engineer

full-timePosted: Nov 17, 2025

Job Description

Overview

As a member of Oracle's Customer Success Services, you will deliver post-sales support and solutions to the Oracle customer base while advocating for customer needs. The role focuses on resolving non-technical inquiries via phone and electronic channels, as well as technical questions on Oracle Fusion Cloud EPM applications. This position is based in the United Kingdom and plays a key role in ensuring customer satisfaction and product success.

Responsibilities

  • Resolve post-sales non-technical customer inquiries via phone, email, and chat.
  • Address technical questions regarding Oracle Fusion Cloud EPM applications.
  • Provide implementation support and troubleshooting for EPM solutions.
  • Serve as a customer advocate, escalating issues to appropriate teams.
  • Deliver proactive guidance on best practices for EPM usage and optimization.
  • Collaborate with cross-functional teams to develop tailored solutions.
  • Maintain detailed records of customer interactions and resolutions.
  • Contribute to knowledge base articles and support documentation.

Qualifications

  • Proven experience with Oracle Fusion Cloud EPM implementations.
  • Strong technical knowledge of EPM modules (Planning, Financials, etc.).
  • Excellent customer service and communication skills.
  • Ability to handle inquiries via phone and electronic means effectively.
  • Bachelor's degree in IT, Finance, or related field (or equivalent experience).
  • Experience in a support or consulting role within enterprise software.

Benefits

  • Competitive salary and performance-based incentives.
  • Comprehensive health, dental, and vision insurance.
  • Generous paid time off and flexible working arrangements.
  • Professional development and Oracle certification support.
  • Retirement savings plan with company matching.

Locations

  • United Kingdom, GB

Salary

Responsibilities

  • Deliver post-sales support and solutions to Oracle customer base
  • Serve as an advocate for customer needs
  • Resolve post-sales non-technical customer inquiries via phone and electronic means
  • Resolve technical questions regarding the use of Oracle Fusion Cloud applications

Benefits

  • general: Health Insurance
  • general: 401(k)
  • general: Stock Options
  • general: Flexible PTO

Target Your Resume for "Oracle Fusion Cloud Enterprise Performance Management (EPM) Implementation Support Engineer" , Oracle

Get personalized recommendations to optimize your resume specifically for Oracle Fusion Cloud Enterprise Performance Management (EPM) Implementation Support Engineer. Takes only 15 seconds!

AI-powered keyword optimization
Skills matching & gap analysis
Experience alignment suggestions

Check Your ATS Score for "Oracle Fusion Cloud Enterprise Performance Management (EPM) Implementation Support Engineer" , Oracle

Find out how well your resume matches this job's requirements. Get comprehensive analysis including ATS compatibility, keyword matching, skill gaps, and personalized recommendations.

ATS compatibility check
Keyword optimization analysis
Skill matching & gap identification
Format & readability score

Answer 10 quick questions to check your fit for Oracle Fusion Cloud Enterprise Performance Management (EPM) Implementation Support Engineer @ Oracle.

Quiz Challenge
10 Questions
~2 Minutes
Instant Score

Related Books and Jobs

No related jobs found at the moment.