Overview

The Oracle Fusion Cloud ERP - PPM Functional Senior Consultant role in Bengaluru, Karnataka, India, focuses on delivering exceptional customer service support within the Oracle Fusion ERP suite. Responsibilities include tracking incidents, diagnosing issues, replicating problems, troubleshooting, and resolving complex and critical cases in the PPM module. This position demands expertise in providing high-quality solutions to ensure seamless ERP operations for clients.

Responsibilities

• Provide expert support for Oracle Fusion Cloud ERP PPM module, handling customer incidents from triage to resolution.
• Diagnose and replicate complex functional issues in PPM to identify root causes efficiently.
• Troubleshoot and resolve critical PPM-related cases, ensuring minimal downtime for clients.
• Collaborate with customers to gather requirements and deliver tailored PPM configurations.
• Conduct functional testing and validation of PPM customizations and extensions.
• Document solutions, best practices, and knowledge articles for PPM support knowledge base.
• Mentor junior consultants on PPM troubleshooting techniques and Oracle best practices.
• Stay updated on Oracle Fusion PPM enhancements and contribute to service improvement initiatives.

Qualifications

• Bachelor's degree in Computer Science, IT, or related field; advanced degree preferred.
• 5+ years of experience as a Functional Consultant in Oracle Fusion Cloud ERP, specializing in PPM.
• Oracle Fusion PPM certification (e.g., Oracle Fusion Project Portfolio Management Cloud Implementation Professional).
• Proven expertise in incident management, diagnosis, and resolution of PPM issues.
• Strong knowledge of Oracle Fusion ERP suite and integration with other modules.
• Excellent problem-solving skills with ability to handle complex, high-pressure scenarios.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health insurance coverage for employees and dependents.
• Generous paid time off and flexible work arrangements.
• Professional development with Oracle certifications and training programs.
• Modern office in Bengaluru with collaborative work environment.