Overview

As a Oracle Fusion Cloud HCM Functional Consultant in our Support organization based in Poland, you will deliver post-sales support and solutions to Oracle customers, resolving non-technical inquiries and technical questions via phone and electronic channels. You will serve as an advocate for customer needs, helping them tackle complex requirements using Oracle Fusion SaaS applications. Join Oracle Customer Success Services to accelerate customer innovation and maximize their investment in Oracle technology.

Responsibilities

• Resolve post-sales non-technical customer inquiries via phone, email, and electronic means.
• Address technical questions on the use and configuration of Oracle Fusion Cloud HCM modules.
• Provide functional expertise in HCM areas such as Core HR, Payroll, Talent Management, and Absence Management.
• Analyze customer issues, replicate problems in test environments, and deliver effective solutions.
• Collaborate with development teams and product management to escalate and resolve complex issues.
• Deliver proactive support, including knowledge transfer and best practices guidance.
• Maintain detailed case documentation and ensure timely resolution within SLAs.
• Act as a customer advocate, contributing to product feedback and enhancement requests.

Qualifications

• 5+ years of experience as a Functional Consultant in Oracle Fusion Cloud HCM.
• Deep functional knowledge of Oracle Fusion HCM modules (Core HR, Payroll, Benefits, etc.).
• Proven track record in post-sales support and customer issue resolution.
• Excellent problem-solving skills and ability to handle complex technical inquiries.
• Strong communication skills in English; Polish language proficiency preferred.
• Bachelor's degree in Computer Science, Business, or related field.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and flexible working arrangements.
• Professional development with Oracle training and certifications.
• Employee stock purchase plan and retirement savings options.