Overview

The Senior Consultant role focuses on delivering expert functional support for Oracle Fusion Cloud HCM products. Responsibilities include tracking incidents, diagnosing issues, replicating problems, troubleshooting, and resolving complex, critical customer cases. This position ensures excellence in customer service and operational efficiency in Bengaluru, Karnataka, India.

Responsibilities

• Provide tier-2/3 support for Oracle Fusion HCM modules including Core HR, Payroll, and Talent Management.
• Track, log, and manage customer incidents through resolution in service management tools.
• Diagnose and replicate complex HCM issues in Fusion Cloud environments.
• Troubleshoot functional configurations, workflows, and integrations.
• Collaborate with development teams for root cause analysis and fixes.
• Deliver knowledge transfer sessions and create support documentation.
• Monitor system performance and recommend HCM best practices.
• Ensure timely resolution of critical cases to maintain customer satisfaction.

Qualifications

• 5+ years of experience in Oracle Fusion Cloud HCM functional support.
• Deep knowledge of HCM modules like Core HR, Absence, Benefits, and Compensation.
• Proficiency in incident management tools such as ServiceNow or Oracle SRM.
• Strong troubleshooting skills with Fusion Cloud setups and Fast Formulas.
• Excellent communication skills for customer-facing support.
• Bachelor's degree in Computer Science, IT, or related field.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health insurance for family.
• Flexible work-from-home options and hybrid model.
• Professional development with Oracle certifications sponsored.
• Generous paid time off and wellness programs.