Overview

The Oracle Fusion Cloud SCM Functional Senior Consultant role in Hyderabad, Telangana, India, focuses on delivering exceptional customer service support within the Oracle Fusion SCM suite. Responsibilities include tracking incidents, diagnosing issues, replicating problems, troubleshooting, and resolving complex and critical cases. This position demands expertise in SCM products to ensure high-quality solutions for customers.

Responsibilities

• Provide expert support for Oracle Fusion Cloud SCM modules, including Inventory, Procurement, and Order Management.
• Track, diagnose, and replicate customer-reported incidents efficiently.
• Troubleshoot and resolve complex functional issues in SCM applications.
• Collaborate with customers to understand requirements and deliver tailored solutions.
• Conduct root cause analysis for critical cases and implement preventive measures.
• Develop and document resolution procedures for recurring issues.
• Participate in knowledge transfer sessions and training for support teams.
• Stay updated on Oracle Fusion SCM updates, patches, and best practices.

Qualifications

• Bachelor's degree in Computer Science, IT, or related field; advanced degree preferred.
• 5+ years of experience in Oracle Fusion Cloud SCM functional consulting.
• Deep knowledge of Fusion SCM modules (Inventory, Procurement, Order Management, etc.).
• Proven track record in incident diagnosis, troubleshooting, and resolution.
• Strong analytical and problem-solving skills for complex scenarios.
• Excellent communication skills with ability to interact with global customers.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health insurance for employee and family.
• Generous paid time off and flexible working hours.
• Professional development with Oracle certifications and training.
• Modern office in Hyderabad with relocation assistance if needed.