Overview

The SCM Lead/Techno-Functional Support Expert role focuses on delivering exceptional customer service for Oracle Fusion Cloud SCM OM. Responsibilities include tracking incidents, diagnosing issues, replicating problems, troubleshooting, and resolving complex, critical cases. This position ensures high-quality support within the Oracle Fusion SCM suite in Bengaluru, India.

Responsibilities

• Lead support for Oracle Fusion Cloud SCM Order Management module.
• Track, diagnose, and resolve customer incidents efficiently.
• Replicate complex issues in controlled environments.
• Troubleshoot critical SCM-related problems.
• Provide techno-functional expertise across Fusion SCM products.
• Collaborate with customers to ensure service excellence.
• Document resolutions and knowledge base articles.
• Mentor junior team members on advanced SCM support.

Qualifications

• 8+ years in Oracle Fusion Cloud SCM, specializing in OM.
• Proven techno-functional experience in SCM support.
• Strong skills in incident diagnosis and troubleshooting.
• Excellent problem-solving and analytical abilities.
• Experience with Oracle Fusion Suite implementation.
• Bachelor's degree in Computer Science or related field.

Benefits

• Competitive salary and performance bonuses.
• Comprehensive health insurance coverage.
• Flexible work-from-home options.
• Professional development and training programs.
• Generous paid time off and holidays.