Overview

The Senior Consultant role focuses on Oracle Fusion Cloud SCM technical expertise within the Fusion SCM suite. Responsibilities include delivering exceptional customer service support, tracking incidents, diagnosing issues, replicating problems, troubleshooting, and resolving complex, critical cases. This position is based in Hyderabad, Telangana, India, ensuring high-quality technical solutions for SCM products.

Responsibilities

• Provide expert technical support for Oracle Fusion Cloud SCM modules.
• Track, diagnose, and replicate customer-reported incidents efficiently.
• Troubleshoot and resolve complex and critical technical cases.
• Collaborate with customers to ensure timely issue resolution.
• Develop and test custom solutions, extensions, and integrations.
• Perform root cause analysis and implement preventive measures.
• Document resolutions and contribute to knowledge base articles.
• Mentor junior team members on SCM technical best practices.

Qualifications

• 5+ years of experience in Oracle Fusion Cloud SCM technical consulting.
• Strong proficiency in Fusion SCM modules (Inventory, Procurement, Order Management).
• Expertise in PL/SQL, REST APIs, and Fusion middleware technologies.
• Proven track record in incident management and troubleshooting.
• Oracle Fusion SCM certification (e.g., Functional or Technical Consultant).
• Excellent problem-solving skills and customer-facing communication.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health insurance and wellness programs.
• Flexible work arrangements and hybrid model.
• Professional development with Oracle training certifications.
• Generous paid time off and employee assistance programs.