Overview

As a member of the Support organisation, you will deliver post-sales support and solutions to Oracle customers while advocating for their needs. Your role focuses on resolving non-technical inquiries via phone and electronic channels, as well as technical questions about Oracle Fusion SaaS EPM applications. This position is based in Poland and plays a key part in enhancing customer satisfaction and product adoption.

Responsibilities

• Resolve post-sales non-technical customer inquiries via phone, email, and chat.
• Address technical questions regarding Oracle Fusion SaaS EPM applications.
• Serve as an advocate for customer needs within the Oracle Support organisation.
• Provide solutions to ensure high customer satisfaction and retention.
• Collaborate with internal teams to escalate and resolve complex issues.
• Document customer interactions and solutions in the support system.
• Stay updated on Oracle Fusion SaaS EPM features and best practices.
• Contribute to knowledge base articles and support training materials.

Qualifications

• Proven experience as an Oracle Fusion SaaS EPM Consultant or Support Specialist.
• Strong knowledge of Oracle Fusion Enterprise Performance Management (EPM) modules.
• Excellent communication skills in English; Polish language proficiency preferred.
• Experience with customer support tools and CRM systems.
• Bachelor's degree in IT, Business, or related field.
• Ability to work in Poland and handle flexible shifts if required.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health insurance and wellness programs.
• Flexible working hours and remote work options.
• Professional development with Oracle certifications and training.
• Generous paid time off and employee assistance programs.