Company Overview

Oracle Corporation is a global leader in enterprise cloud computing, empowering businesses worldwide with innovative solutions like Oracle NetSuite, the #1 cloud ERP system. With a commitment to innovation, Oracle drives digital transformation for customers across industries, fostering growth and efficiency. Join us to be part of a dynamic team shaping the future of business technology.

Position Overview

Join Oracle NetSuite’s Customer Success Shared Resource Team (SRT) as a Customer Success Associate Consultant, where you’ll launch a rewarding career supporting customers in maximizing the value of their NetSuite investments. In this role, you’ll collaborate with a vibrant community focused on professional growth, teamwork, and driving innovation for global customers. Based in Austin, TX, you’ll receive comprehensive training, mentorship, and opportunities to advance within a world-class organization committed to your long-term success.

Key Responsibilities

• Assist customers in adopting and optimizing Oracle NetSuite solutions through proactive guidance and best practices.
• Conduct post-implementation support, including user training sessions and configuration troubleshooting.
• Collaborate with Customer Success Managers to develop tailored success plans that drive customer retention and expansion.
• Monitor customer health metrics and intervene early to resolve potential issues, ensuring high satisfaction levels.
• Document customer interactions, resolutions, and recommendations in CRM systems for seamless knowledge sharing.
• Participate in customer workshops and demos to showcase NetSuite features and enhance user adoption.
• Analyze usage data to identify opportunities for upsell, cross-sell, and value realization.
• Contribute to team knowledge base by creating guides, FAQs, and case studies based on real-world experiences.
• Support global customers across time zones, providing timely responses via chat, email, and phone.
• Engage in continuous learning to stay updated on NetSuite product releases and industry trends.

Required Qualifications

• Bachelor’s degree in Business, Information Technology, or a related field.
• 0-2 years of experience in customer support, consulting, or SaaS environments.
• Strong verbal and written communication skills with the ability to explain technical concepts to non-technical audiences.
• Demonstrated problem-solving abilities and a customer-centric mindset.
• Proficiency in Microsoft Office Suite and familiarity with CRM tools like Salesforce.
• Ability to work collaboratively in a fast-paced, team-oriented environment.
• Comfortable with remote collaboration tools such as Zoom, Slack, and Microsoft Teams.
• Legal authorization to work in the United States without sponsorship.

Preferred Qualifications

• Basic understanding of ERP, CRM, or financial software concepts.
• Experience with Oracle NetSuite or similar cloud-based business applications.
• Prior internship or exposure in customer success, account management, or consulting.
• Certification in NetSuite Administration or SuiteFoundation (or willingness to obtain).
• Fluency in Spanish or additional languages to support global customers.

What We Offer

• Competitive base salary plus performance-based incentives and bonuses.
• Comprehensive health, dental, and vision insurance with low employee premiums.
• 401(k) retirement savings plan with generous company matching.
• Paid time off, including vacation, sick leave, and parental leave.
• Professional development stipend for certifications, training, and conferences.
• Flexible work arrangements with hybrid options in Austin, TX.

About the Team

The Customer Success Shared Resource Team (SRT) at Oracle NetSuite is a high-energy group of professionals dedicated to customer advocacy and innovation. We thrive on collaboration, knowledge sharing, and celebrating wins together, with a strong emphasis on mentorship for early-career associates. Join a supportive culture where your growth is prioritized, and you’ll contribute to meaningful impact for thousands of NetSuite customers worldwide.