Company Overview

Oracle Corporation is a global leader in enterprise cloud applications, empowering businesses worldwide with innovative solutions like NetSuite, the #1 cloud ERP system. With a commitment to innovation and customer success, Oracle drives digital transformation for organizations of all sizes. Join us to be part of a dynamic team shaping the future of business technology.

Position Overview

Join Oracle NetSuite’s Customer Success Shared Resource Team (SRT) as a Customer Success Associate Consultant in Toronto, where you’ll support customers in maximizing the value of their NetSuite investment. This entry-level role offers hands-on experience in consulting, customer engagement, and professional development within a collaborative environment. Launch your career with Oracle, benefiting from mentorship, training, and growth opportunities in a global tech leader.

Key Responsibilities

• Assist customers in configuring and optimizing NetSuite modules to meet business needs
• Conduct post-implementation support sessions, troubleshooting issues and providing guidance
• Collaborate with Customer Success Managers to deliver proactive success plans
• Document customer interactions, resolutions, and recommendations in CRM systems
• Participate in knowledge-sharing sessions and contribute to team best practices
• Support user training and adoption programs to drive NetSuite utilization
• Analyze customer feedback to identify trends and recommend enhancements
• Engage in continuous learning to stay current with NetSuite updates and features
• Assist in preparing customer-facing reports and success metrics
• Contribute to internal projects aimed at improving SRT processes and tools

Required Qualifications

• Bachelor’s degree in Business, Information Technology, or a related field
• 0-2 years of experience in customer support, consulting, or SaaS environments
• Strong understanding of ERP, CRM, or financial software concepts
• Excellent verbal and written communication skills in English
• Ability to work collaboratively in a fast-paced, team-oriented setting
• Proficiency in Microsoft Office Suite and familiarity with CRM tools
• Demonstrated problem-solving skills and customer-centric mindset
• Eligibility to work in Canada with ability to be based in Toronto, ON

Preferred Qualifications

• NetSuite certification or experience with cloud-based ERP systems
• Familiarity with SuiteScript or basic SQL querying
• Previous internship or exposure to professional services consulting
• Bilingual skills in English and French
• Knowledge of accounting, finance, or supply chain processes

What We Offer

• Competitive base salary and performance-based incentives
• Comprehensive health, dental, and vision benefits package
• Generous paid time off, including vacation and flexible holidays
• Professional development with NetSuite certifications and training programs
• Retirement savings plan with company matching contributions
• Hybrid work model with modern Toronto office facilities and wellness perks

About the Team

The Customer Success Shared Resource Team (SRT) is a vibrant, supportive community of consultants dedicated to customer advocacy and innovation. We foster a culture of continuous learning, mentorship, and collaboration, where your contributions directly impact customer outcomes. Join a team that values growth, teamwork, and inspiring change for NetSuite customers across Canada and beyond.