Overview

Join Oracle's Support organization as a Principal Database & Exadata Cloud DBA in Bengaluru, delivering post-sales support and solutions to customers. Serve as a key advocate for customer needs, resolving non-technical inquiries via phone and electronic channels, and handling technical issues with Electronic Support Services. Act as the main point of contact to facilitate customer relationships and provide expert advice to internal teams on advanced issues.

Responsibilities

• Provide expert post-sales support for Oracle Database and Exadata Cloud environments.
• Resolve complex technical issues related to database performance, configuration, and troubleshooting.
• Handle customer inquiries via phone, email, and electronic support tools efficiently.
• Diagnose and fix advanced problems in Oracle Electronic Support Services.
• Act as primary customer liaison, building strong relationships with Support teams.
• Advise internal Oracle employees on diverse customer scenarios and best practices.
• Monitor, tune, and optimize Exadata Cloud infrastructure for peak performance.
• Collaborate on proactive solutions to prevent recurring customer issues.

Qualifications

• 10+ years of experience as a DBA with Oracle Database and Exadata systems.
• Deep expertise in Oracle Cloud Infrastructure (OCI) and Exadata Cloud services.
• Strong troubleshooting skills for high-availability database environments.
• Excellent communication skills for customer-facing technical support.
• Proficiency in SQL tuning, backup/recovery, and performance optimization.
• Bachelor's degree in Computer Science or related field; Oracle certifications preferred.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health insurance and wellness programs.
• Generous paid time off and flexible work arrangements.
• Professional development with Oracle training and certifications.
• Employee stock purchase plan and retirement savings options.