Overview

Principal Systems Analyst role in São Paulo, SP, Brazil, focuses on delivering exceptional customer service support for Oracle Fusion ERP Suite, particularly Finance modules. Responsibilities include tracking incidents, diagnosing, replicating, troubleshooting, and resolving complex techno-functional issues in SaaS/Fusion environments. Drive complete resolution of critical service incidents with a blend of technical and functional expertise. Keyword: ladofcmcs

Responsibilities

• Provide tiered support for Fusion ERP SaaS products, emphasizing Finance modules.
• Track, prioritize, and manage customer incidents through resolution.
• Diagnose and replicate complex techno-functional issues in Fusion environments.
• Troubleshoot and resolve critical, high-impact service requests.
• Collaborate with engineering teams for escalation and root cause analysis.
• Deliver proactive customer service at technical and functional levels.
• Maintain detailed documentation of incidents and solutions.
• Contribute to knowledge base and support process improvements.

Qualifications

• 5+ years experience as Functional Support Analyst in Oracle Fusion ERP.
• Strong technical background in Fusion Finance modules (GL, AP, AR, etc.).
• Proven expertise in troubleshooting SaaS/Cloud ERP environments.
• Excellent problem-solving skills for complex techno-functional issues.
• Fluency in English and Portuguese; strong communication skills.
• Bachelor's degree in Computer Science, IT, or related field.

Benefits

• Competitive salary and performance bonuses.
• Comprehensive health, dental, and vision insurance.
• Remote/hybrid work flexibility in São Paulo.
• Professional development and Oracle certification support.
• Generous PTO, parental leave, and wellness programs.