Overview

This Sr Principal Program Manager role on the OCI Business Operations team manages and optimizes critical operational processes in high-growth areas. You will lead the operationalization of large, custom contracts from intake to recognized revenue, ensuring customer satisfaction and mitigating risk. Champion process excellence to maximize revenue and accelerate scalability.

Responsibilities

• Manage end-to-end operational processes for high-growth OCI business areas.
• Lead operationalization of large custom contracts from intake to revenue recognition.
• Ensure high customer satisfaction through proactive engagement and issue resolution.
• Mitigate risks associated with complex contracts and operations.
• Champion process excellence and continuous improvement initiatives.
• Optimize processes to maximize revenue and enhance scalability.
• Collaborate with cross-functional teams including sales, legal, and finance.
• Develop metrics and reporting to track operational performance and business impact.

Qualifications

• 10+ years of program management experience in tech or cloud services.
• Proven track record managing large-scale contracts and operations.
• Strong understanding of revenue recognition and contract lifecycle management.
• Excellent leadership and cross-functional collaboration skills.
• Analytical mindset with experience in process optimization and metrics-driven decisions.
• Bachelor's degree in Business, Engineering, or related field; PMP or similar certification preferred.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health, dental, and vision insurance.
• 401(k) matching and employee stock purchase program.
• Flexible time off and remote work options.
• Professional development stipend and career growth opportunities.