Overview

We are seeking an experienced Program Management Senior Manager for Product Development with a proven track record in service excellence, site reliability engineering (SRE), and service monitoring. This role, part of the Quality of Service (QoS) Pillar for Service Excellence, partners with Product, SRE, Customer Support, and Software Development to champion QoS methodology for Oracle Analytics. You will define objectives, manage risks, implement improvements, and deliver lasting quality of service to customers.

Responsibilities

• Champion QoS (Problem Management) methodology across Oracle Analytics services.
• Define clear objectives and success metrics for service excellence initiatives.
• Identify, assess, and mitigate risks impacting service quality and reliability.
• Partner with Product, SRE, Customer Support, and Development teams to drive impact.
• Design and implement process improvements for monitoring and incident response.
• Lead cross-functional programs to enhance site reliability engineering practices.
• Track and report on key QoS metrics to executive stakeholders.
• Foster a culture of service excellence and continuous improvement.

Qualifications

• 10+ years in program management, SRE, or service monitoring roles.
• Proven track record in delivering service excellence initiatives.
• Strong experience with Quality of Service (QoS) or Problem Management frameworks.
• Excellent cross-functional collaboration with engineering and support teams.
• Deep knowledge of cloud services, monitoring tools, and SRE best practices.
• Exceptional leadership, communication, and stakeholder management skills.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health, dental, and vision insurance.
• 401(k) matching and employee stock purchase program.
• Flexible remote work options and generous PTO.
• Professional development stipend and career growth opportunities.