Overview

Associates will join the Production Support team as Senior Application Support Specialists, providing critical support for banking applications in Bengaluru. This role involves close collaboration with Level 2 teams and infrastructure groups to ensure high system availability. The position demands expertise in PLSQL, Unix, and Shell Scripting for production environments.

Responsibilities

• Monitor and troubleshoot production issues in banking applications using PLSQL, Unix, and Shell Scripting.
• Perform root cause analysis and implement fixes to minimize downtime.
• Collaborate with Level 2 teams and infrastructure support for incident resolution.
• Develop and maintain shell scripts for automation of support tasks.
• Handle on-call rotations to ensure 24/7 system availability.
• Document incidents, resolutions, and knowledge base articles.
• Proactively monitor system performance and recommend optimizations.
• Support deployments, patches, and upgrades in production environments.

Qualifications

• Bachelor's degree in Computer Science or related field.
• 5+ years of experience in application support with PLSQL, Unix, and Shell Scripting.
• Strong knowledge of Oracle databases and SQL tuning.
• Experience supporting mission-critical banking or financial applications.
• Proficiency in Unix/Linux environments and scripting for automation.
• Excellent problem-solving skills and ability to work under pressure.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health insurance for employees and family.
• Generous paid time off and flexible work arrangements.
• Professional development programs and certification reimbursements.
• Modern office in Bengaluru with amenities and transport support.