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Senior Cloud Support Engineer

Oracle

Customer Support and Service Jobs

Senior Cloud Support Engineer

full-timePosted: Oct 7, 2025

Job Description

Overview

As a Senior Cloud Support Engineer in Oracle's Support organization, you will deliver post-sales support and innovative solutions to our global customer base in Mexico. Serving as a key advocate for customer needs, you will troubleshoot complex cloud issues and drive customer success. Join us to leverage your expertise in a dynamic environment focused on Oracle Cloud excellence.

Responsibilities

  • Provide advanced technical support for Oracle Cloud Infrastructure (OCI) services, resolving complex customer issues efficiently.
  • Diagnose and troubleshoot cloud platform problems, including compute, storage, networking, and database services.
  • Collaborate with engineering teams to escalate and resolve critical bugs, ensuring timely fixes and patches.
  • Develop and maintain knowledge base articles, runbooks, and support documentation for cloud products.
  • Monitor customer environments using OCI tools to proactively identify and mitigate potential issues.
  • Deliver remote and on-site support, mentoring junior engineers and conducting customer training sessions.
  • Analyze support trends to recommend product improvements and contribute to service reliability enhancements.
  • Ensure compliance with SLAs, maintaining high customer satisfaction through effective communication and follow-up.

Qualifications

  • Bachelor's degree in Computer Science, Engineering, or related field; advanced certifications preferred.
  • 5+ years of experience in cloud support, DevOps, or systems engineering, with Oracle Cloud expertise.
  • Strong proficiency in Linux/Unix, networking, and scripting (Python, Bash).
  • Hands-on experience with OCI, AWS, Azure, or similar cloud platforms and virtualization technologies.
  • Excellent problem-solving skills and ability to handle high-pressure situations with customers.
  • Fluency in English and Spanish; strong communication and customer-facing skills required.

Benefits

  • Competitive salary and performance-based bonuses.
  • Comprehensive health, dental, and vision insurance coverage.
  • Generous paid time off, including vacation and holidays.
  • Professional development with Oracle certifications and training programs.
  • Flexible remote work options and modern office in Mexico.

Locations

  • Mexico, MX

Salary

Responsibilities

  • deliver post-sales support and solutions to the Oracle customer base
  • serve as an advocate for customer needs

Benefits

  • general: Health Insurance
  • general: 401(k)
  • general: Stock Options
  • general: Flexible PTO

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Oracle logo

Senior Cloud Support Engineer

Oracle

Customer Support and Service Jobs

Senior Cloud Support Engineer

full-timePosted: Oct 7, 2025

Job Description

Overview

As a Senior Cloud Support Engineer in Oracle's Support organization, you will deliver post-sales support and innovative solutions to our global customer base in Mexico. Serving as a key advocate for customer needs, you will troubleshoot complex cloud issues and drive customer success. Join us to leverage your expertise in a dynamic environment focused on Oracle Cloud excellence.

Responsibilities

  • Provide advanced technical support for Oracle Cloud Infrastructure (OCI) services, resolving complex customer issues efficiently.
  • Diagnose and troubleshoot cloud platform problems, including compute, storage, networking, and database services.
  • Collaborate with engineering teams to escalate and resolve critical bugs, ensuring timely fixes and patches.
  • Develop and maintain knowledge base articles, runbooks, and support documentation for cloud products.
  • Monitor customer environments using OCI tools to proactively identify and mitigate potential issues.
  • Deliver remote and on-site support, mentoring junior engineers and conducting customer training sessions.
  • Analyze support trends to recommend product improvements and contribute to service reliability enhancements.
  • Ensure compliance with SLAs, maintaining high customer satisfaction through effective communication and follow-up.

Qualifications

  • Bachelor's degree in Computer Science, Engineering, or related field; advanced certifications preferred.
  • 5+ years of experience in cloud support, DevOps, or systems engineering, with Oracle Cloud expertise.
  • Strong proficiency in Linux/Unix, networking, and scripting (Python, Bash).
  • Hands-on experience with OCI, AWS, Azure, or similar cloud platforms and virtualization technologies.
  • Excellent problem-solving skills and ability to handle high-pressure situations with customers.
  • Fluency in English and Spanish; strong communication and customer-facing skills required.

Benefits

  • Competitive salary and performance-based bonuses.
  • Comprehensive health, dental, and vision insurance coverage.
  • Generous paid time off, including vacation and holidays.
  • Professional development with Oracle certifications and training programs.
  • Flexible remote work options and modern office in Mexico.

Locations

  • Mexico, MX

Salary

Responsibilities

  • deliver post-sales support and solutions to the Oracle customer base
  • serve as an advocate for customer needs

Benefits

  • general: Health Insurance
  • general: 401(k)
  • general: Stock Options
  • general: Flexible PTO

Target Your Resume for "Senior Cloud Support Engineer" , Oracle

Get personalized recommendations to optimize your resume specifically for Senior Cloud Support Engineer. Takes only 15 seconds!

AI-powered keyword optimization
Skills matching & gap analysis
Experience alignment suggestions

Check Your ATS Score for "Senior Cloud Support Engineer" , Oracle

Find out how well your resume matches this job's requirements. Get comprehensive analysis including ATS compatibility, keyword matching, skill gaps, and personalized recommendations.

ATS compatibility check
Keyword optimization analysis
Skill matching & gap identification
Format & readability score

Answer 10 quick questions to check your fit for Senior Cloud Support Engineer @ Oracle.

Quiz Challenge
10 Questions
~2 Minutes
Instant Score

Related Books and Jobs

No related jobs found at the moment.