Overview

Senior Data Center Technician in Cloud Hardware Services, based in Phoenix, AZ. Responsible for maintaining and troubleshooting mission-critical data center hardware to ensure 24/7 operations. Must be flexible with shift schedules to support round-the-clock coverage.

Responsibilities

• Perform hardware installations, replacements, and upgrades for servers, storage, and networking equipment.
• Troubleshoot and resolve hardware failures, cabling issues, and environmental problems in the data center.
• Conduct routine preventive maintenance and inventory audits of data center assets.
• Monitor power, cooling, and environmental systems to maintain optimal data center conditions.
• Collaborate with engineering teams on capacity planning and infrastructure expansions.
• Execute rack and stack operations, including labeling, powering, and cabling new equipment.
• Respond to incidents and alerts, minimizing downtime through rapid diagnostics and repairs.
• Maintain accurate documentation of all hardware changes, repairs, and configurations.

Qualifications

• 5+ years of experience in data center operations or IT hardware support.
• Strong knowledge of server hardware, networking, and storage systems (e.g., Cisco, Dell, HPE).
• Experience with Linux/Unix command line and basic scripting for troubleshooting.
• Ability to lift 50+ lbs and work in a 24/7 shift environment, including nights and weekends.
• CompTIA A+, Network+, or Data Center certification preferred.
• Excellent problem-solving skills and attention to detail in high-pressure environments.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health, dental, and vision insurance.
• 401(k) retirement savings plan with company match.
• Paid time off, holidays, and flexible shift premiums.
• Professional development opportunities and tuition reimbursement.